Visa Program Leader

About the role

SCHEELS can turn your passion for sports, fitness, fashion, or the outdoors into a rewarding career through our extensive business and product training. As a leader in the sporting goods industry, SCHEELS offers the largest selection of sports brands in America, world-class brands, special attractions, and unmatched customer service. Associates are empowered to become experts in exceeding customer needs and expectations with the best product and expert training in the industry. Mentorship and professional development training are a focus throughout your career.

Responsibilities

• Maintain a high standard of confidentiality and respect for privacy when working with customers applying for the Scheels VISA.
• Professionally process completed applications, finish the check-out process, and answer questions or potential issues relating to the Scheels VISA.
• Coordinate new associate training for VISA specialists, Cashiers, Sales Associates, and annual VISA compliance testing for the Scheels VISA.
• Write the schedule for the VISA booth staff.
• Complete daily logs, calculate monthly goals, and track store performance while maintaining compliance with First National Bank, VISA, and Scheels regulations and standards.
• Stock VISA materials daily throughout the store, order VISA materials as needed (e.g., signage, folders, applications).
• Organize and execute Card Member Appreciation Days or other special promotions according to standards set by the bank and Scheels Corporate Office.
• Maintain an orderly appearance of personal workspace and surrounding areas.
• Demonstrate excellent communication and customer service skills (both written and verbal), organizational skills, attention to detail, and problem-solving skills.
• Be professional and confident in attitude and appearance, contribute to a positive team atmosphere, and treat others with respect while following Scheels’ policies and procedures.
• Use Microsoft Office programs such as Excel and learn Google systems like Drive, Google Docs, etc.
• Calculate figures and amounts, including discounts, percentages, interest, commissions, proportions, and volume, and apply basic concepts of algebra and geometry.
• Deliver informative and effective presentations to teach and communicate procedures while responding to questions and feedback from managers, clients, customers, and the public.
• Meet deadlines set by First National Bank, VISA, and Scheels.

Requirements

• Customer Service: Genuinely and consistently treat co-workers, customers, and business partners with importance, including eye contact, a smile, and a genuine “Thank you.”
• Culture: Approach daily tasks, projects, and follow-up communication with energy and a sense of urgency. Cultivate a deep desire to become a knowledge expert in your role and apply that knowledge effectively. Show respect and appreciation for others and Scheels. Arrive to work and meetings 10 minutes early.
• Team Mentality: Demonstrate a genuine interest and action in helping others before yourself, regardless of recognition or reward.
• Teach-ability: Show consistent eagerness to listen, learn, apply knowledge, and accept critical feedback. Adapt to a changing work environment.
• Dress Code: Meet Scheels dress and grooming expectations to support a professional, clean, and welcoming environment for customers, co-workers, and business partners.
• Efficiency: Demonstrate pride and ownership of your work while meeting expected deadlines.

Qualifications

The ideal candidate will have a minimum of an associate’s degree from a 2-year college or technical school; or 1-2 years of related experience and/or training; or an equivalent combination of education and experience.

Physical Requirements

• Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• Physical demand requirements exceed those for sedentary work.
• Associates are expected to follow all safety procedures and perform job duties in a manner that minimizes the risk of injury.

Schedule

• Must be flexible to work assigned schedule between 9 a.m. and 9 p.m., Monday through Saturday, and 11 a.m. to 7 p.m. on Sunday.
• Schedule may include varied hours, evenings, weekends, and holidays, with a minimum availability of three weekends a month.
• Average hours per week: 20–25 hours.

Benefits

For a full list of benefit offerings from Scheels, visit scheels.com/careers.