Virtual Training Representative

About the Role

This role will focus on six main objectives: ensuring our product meets dealer expectations; ensuring dealership configurations and network setups are complete and adequate for our product's optimal performance; conducting live data validation with Dealership Stakeholders to ensure product functionality; creating dealership champions for the success of implementation and onboarding; setting up the implementation and onboarding teams for success; and providing ongoing training materials for new and existing dealerships.

Key Responsibilities

• Data Validation and Product Tour:
  • Confirm completion of all upstream activities before initiating virtual training/implementation
  • Conduct live data validations using the dealership's UDP login
  • Schedule and conduct virtual calls with all dealership stakeholders during the onboarding process
  • Once data validation is completed, conduct a "Product Tour" with the dealership stakeholders to ensure our product meets their expectations. If expectations are not met, work with the Sales Representative to address any issues
• Product Expertise / Training:
  • Assist with ensuring release notes, SOPs, Slide Decks, Knowledge Base, etc. are all accurate and aligned as bug fixes, enhancements and new features are released
  • Maintain and update a library of training materials
  • Become a subject matter expert on all current, new and future products and features within UpdatePromise
• Support:
  • Provide level 1 and 2 Customer Support, including initial troubleshooting, creating tickets for validated issues, and managing queues in the Service Desk
  • Display familiarity with UpdatePromise products and assist with UI testing

Requirements

• Experience in training large groups and individuals, virtually or in person
• Experience in working with software (i.e., troubleshooting, triage, learning the ins and outs of a software system)
• Experience in a professional environment
• Experience in the automotive industry is a huge plus

Compensation

$20 - $25 / year