Virtual Services Associate

About the role

Career Team is a leading workforce development organization that blends cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. The Virtual Services Associate role is based in the North Bay area and reports to the Project Director. This position involves promoting online programs, providing virtual customer support, facilitating workshops, and assisting participants in navigating online workforce development services.

Responsibilities

• Serve as the primary subject matter expert and advocate for the Career Edge app and website, systematically onboarding new users and maximizing platform adoption.
• Guide participants through the initial setup, profile completion, and navigation of Career Edge features to ensure they utilize its full suite of career readiness modules.
• Design, schedule, and facilitate high-energy, professional virtual orientations introducing participants to online and physical workforce development services.
• Conduct interactive, remote professional development workshops (e.g., Resume Polishing, Virtual Interview Techniques, Soft Skills training) utilizing web conferencing software.
• Execute targeted digital outreach campaigns via social media, emails, and text-messaging applications to discover, attract, and re-engage VIPs who cannot visit the physical location.
• Provide concierge-level remote assistance to VIPs navigating critical online workforce portals.
• Aid participants in virtually completing intakes, self-assessments, uploading documents, submitting applications, and accessing career resources.
• Deliver person-centered support through chat functions, email, and video calls to triage requests, evaluate program inquiries, and seamlessly transition participants into formal eligibility paths.
• Maintain data precision by documenting virtual customer service workflows, attendee logs, and engagement points within regional reporting databases.

Requirements

• Bachelor’s degree or higher or an equivalent combination of education and experience.
• Exceptional comfort navigating web apps, mobile app interfaces, and hosting interactive web events (Zoom, MS Teams, WebEx).
• 2+ years of demonstrated ability working in a dynamic team environment with an aptitude for communication, interpersonal skills to work cooperatively with others, show courtesy, and have a high level of professionalism.
• 2+ years of experience with computer proficiency in Microsoft Office suite and Google suite including Word, Excel, PowerPoint, Google Mail, Google Calendar, Google Docs, Google Sheets, and Google Drive.
• High energy and clarity when speaking on camera, with an innate ability to hold an online audience’s attention.
• Strong emotional intelligence and ability to lead a team with different working styles.
• A demonstrated ability to thrive in a fast-paced environment while maintaining confidentiality, handling personnel matters effectively, and handling employee and personnel inquiries with sensitivity, tact, and diplomacy.
• Dedication to treating virtual participants as VIPs, using deep empathy and clear direction to reduce user frustration with technology.
• Sharp attention to detail with exceptional organizational, analytical, research, and critical thinking skills, including the ability to perform and complete a high volume of work assignments with speed and accuracy.
• Exceptional time management skills to meet deadlines and work under pressure.
• Excellent verbal and written communication skills.
• A Valid Driver’s License.

Qualifications

• Bachelor’s degree or higher or an equivalent combination of education and experience.
• Exceptional comfort navigating web apps, mobile app interfaces, and hosting interactive web events (Zoom, MS Teams, WebEx).
• 2+ years of demonstrated ability working in a dynamic team environment with an aptitude for communication, interpersonal skills to work cooperatively with others, show courtesy, and have a high level of professionalism.
• 2+ years of experience with computer proficiency in Microsoft Office suite and Google suite including Word, Excel, PowerPoint, Google Mail, Google Calendar, Google Docs, Google Sheets, and Google Drive.
• High energy and clarity when speaking on camera, with an innate ability to hold an online audience’s attention.
• Strong emotional intelligence and ability to lead a team with different working styles.
• A demonstrated ability to thrive in a fast-paced environment while maintaining confidentiality, handling personnel matters effectively, and handling employee and personnel inquiries with sensitivity, tact, and diplomacy.
• Dedication to treating virtual participants as VIPs, using deep empathy and clear direction to reduce user frustration with technology.
• Sharp attention to detail with exceptional organizational, analytical, research, and critical thinking skills, including the ability to perform and complete a high volume of work assignments with speed and accuracy.
• Exceptional time management skills to meet deadlines and work under pressure.
• Excellent verbal and written communication skills.
• A Valid Driver’s License.

Skills

• Exceptional comfort navigating web apps, mobile app interfaces, and hosting interactive web events (Zoom, MS Teams, WebEx).
• High energy and clarity when speaking on camera.
• Strong emotional intelligence and ability to lead a team with different working styles.
• Dedication to treating virtual participants as VIPs, using deep empathy and clear direction to reduce user frustration with technology.
• Sharp attention to detail with exceptional organizational, analytical, research, and critical thinking skills.
• Exceptional time management skills to meet deadlines and work under pressure.
• Excellent verbal and written communication skills.

Benefits

• Comprehensive benefits package including health insurance, retirement plans, paid time off, and more.

Pay

$60,000 - $65,000/yr

Schedule

Full-time, Exempt Employee

Company Overview

Founded in 1996, Career Team, LLC is a private workforce development organization. The company has received numerous honors, including being named by Inc. Magazine as one of America's 500 fastest growing privately held companies, recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation, featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program, and invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider. As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. The organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers.

Equal Opportunity Employer

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.