Customer Service Associate

Responsibilities

• Answer inquiries via phone, email and texting regarding policies, coverages, and premiums with confidence and accuracy.
• Ensure first call resolution, making the customer experience as seamless as possible.
• Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella).
• Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment.
• Utilize your analytical and decision-making skills to address policy changes and corrections effectively.
• Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise.

Qualifications

• Strong interpersonal, communication, and organizational skills.
• Analytical mindset with good decision-making abilities.
• Proficiency in computer skills and data entry.
• High motivation to take ownership and follow up on tasks.
• Flexibility to adapt to a fast-paced, changing environment.
• The ability to work weekdays and rotational Saturdays.
• Must obtain a NJ Property & Casualty Insurance Producer License (fully paid training provided, and sponsorship for the insurance license).
• A high school diploma required, a college degree is a plus!
• Spanish language proficiency is a plus!

About the Role

We are seeking passionate individuals to join our team as Customer Service Associate. You will play a pivotal role in providing exceptional service to our valued customers, agents, and partners. Our internal paid training and licensing program will help you become a certified subject matter expert on Plymouth Rock and affiliate insurance products.

Benefits & Perks

• 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays.
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision).
• Annual 401(k) Employer Contribution.
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance).
• Robust health and wellness program and fitness reimbursements.
• Variety of Paid Family leave options including Paid Parental Leave.
• Tuition Reimbursement.

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic. We have built an unparalleled reputation for service and continuously invest in technology, empowering our employees to thrive in our empowering environment. Our customers are among the most loyal in the industry, and we employ more than 1,900 people with our headquarters in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.