Virtual Patient Support Specialist

About the role

You’re a proactive problem-solver and have the ability to make customers feel like your friend. In this role, you will provide inbound customer support in a virtual pharmaceutical contact center environment. Support is provided to patients, caregivers, healthcare providers, and healthcare clinic personnel.

Responsibilities

• Provide timely and accurate responses to inbound calls, emails, and other communications from customers.
• Build rapport and establish positive relationships with customers by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns.
• Identify and resolve customer issues or escalate to appropriate internal teams as needed.
• Maintain detailed and accurate records of customer interactions and transactions in our contact center software system.
• Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements.

Requirements

• High School diploma or equivalent; bachelor’s degree or equivalent preferred.
• 1-3 years of experience in customer service, call center operations, or related fields.
• Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences.
• Ability to multitask and work efficiently in a fast-paced, high-pressure environment.

Qualifications (Desired)

• Experience in the pharmaceutical or healthcare industry.
• Excellent problem-solving and critical thinking skills, with a focus on providing solutions that meet the needs of the customer.
• Willingness to work flexible hours as needed.

Benefits

• Competitive compensation package.
• Health benefits including Medical, Dental, and Vision.
• Company match 401k.
• Flexible paid time off (PTO) and sick time (eligibility may vary depending on location).

Syneos Health is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled). We encourage candidates to apply even if their past experience doesn’t align perfectly, as we consider transferable skills from previous roles.