Virtual Hiring Event for Retail Sales Associate 21st OCT CHESTER | Brookside Ave

About the role

Arch Telecom is a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since 1993, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand.

Mobile Associates (MA) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our MAs are brand ambassadors — they create energy and excitement around our products and services, thrive in a fast‑paced, fun environment where customer needs are the first focus, and immerse themselves in meaningful connections with customers by building new and deepening existing relationships. This role is a learning role: you will work with your team to build required skills and expertise in preparation for a promotion to Mobile Expert upon training completion.

Responsibilities

• Learn and build proficiency in customer service while providing a best‑in‑class customer experience and building loyalty.
• Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest technology in‑store.
• Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan — including unique accessories and up‑and‑coming Internet of Things (IoT) devices.
• Guide customers through their purchasing experience with thoughtful questions, informative answers, and shared expertise.
• Approach service and sales needs with patience, honesty, and empathy.
• Become proficient in digital tools designed to enhance interactions and onboarding, actively demonstrating:
  • How our ever‑expanding coverage stacks up in the customer’s neighborhood, providing a lightning‑fast LTE network.
  • Why plans and services let customers live unlimited, feel the love, stay connected, and go further.
  • How we’re redefining wireless, down to device and account inspection, review, and troubleshooting.
• Complete training on in‑store experience, new skills and processes, knowledge of systems and reference resources.
• Build relationships and partner with employees across channels (business and customer service) to collectively own the customer experience, resolve issues, and create a seamless, run‑around‑free environment.
• Successfully identify and hand off small‑business leads.
• Develop strong peer relationships where everyone is accountable for the company’s success.
• Be willing to have a good time while providing first‑class customer experience.

Requirements

• Strong desire to learn and master the skills required of our customer advocates and to build meaningful connections with customers.
• Competitive drive and confidence to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing best practices while serving customers and providing resolutions.
• Effective at balancing customer experience and performance goals.
• 6 months of customer service and/or sales experience; retail environment preferred.
• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 lbs.
• Reliable transportation.

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Uncapped commission earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• A culture of care & excellence
• Health benefits for full‑time employees
• Monthly sales incentive programs, contests, rewards, and more

Schedule

Full‑time (40 hours per week) or part‑time (20+ hours per week) availability required.