Virtual Finance Manager

Responsibilities

• Generate revenue for dealerships through the sale of Finance & Insurance (F&I) products
• Achieve and exceed performance targets and key objectives
• Carry out virtual F&I transactions, leading the full Virtual F&I sales process, including:
• Customer interview
• Product presentation (menu)
• Upselling and closing
• Maintain accuracy and detail of activities and performance metrics for Virtual F&I
• Communicate daily with internal stakeholders on Virtual F&I performance and deal status
• Participate in dealer meetings, sales calls, and team discussions as needed
• Build and maintain strong, positive customer relationships throughout the virtual buying experience
• Enhance customer satisfaction during the entire purchase process
• Demonstrate behaviors aligned with the Company’s values and culture in all interactions with customers, colleagues, and vendors

Qualifications

• Minimum of 3+ years of experience in a dealership F&I role
• Honda/Acura experience preferred but not required
• Strong verbal, written, and interpersonal communication skills, with the ability to interact effectively at all levels internally and externally
• Highly self-motivated with strong customer-facing and sales skills
• Positive attitude with a high-energy, results-driven mindset
• Professional demeanor and strong work ethic
• Ability to work a flexible schedule, including evenings and weekends
• Experience with Darwin and/or CDK systems is a plus