Virtual Executive Assistant — Patient Success Operations [Remote]
About the role
We’re looking for a patient-focused, detail-oriented Patient Experience Representative to support patients throughout their care journey at Legion Health.
Responsibilities
- Respond to patient inquiries across phone and messaging platforms with clear, accurate, and timely communication
- Provide compassionate, top-notch support with a strong focus on patient satisfaction
- Assist with scheduling appointments, rescheduling, and helping patients onboard
- Support patient retention and outreach through follow-ups, reminders, and proactive patient check-ins
- Carefully coordinate and track clinical workflows and administrative workflows to ensure patients get what they need with minimal delays, including:
- Prior authorizations (collecting info, tracking status, and escalating as needed)
- Prescription and refill coordination (triaging requests and routing to the clinical team)
- FMLA / paperwork and documentation requests (intake, routing, tracking, follow-up)
- General administrative tasks and patient coordination across internal teams
- Accurately document patient interactions to ensure proper follow-up, case tracking, and continuity of support
- Identify recurring patient issues and share feedback to improve workflows and quality of service
- Work closely with team members to resolve patient concerns quickly and effectively
- Maintain a reliable, high-speed internet connection for smooth and consistent communication
- Aim to deliver the best experience possible for our patients
Requirements
- Proficient in spoken and written English
- Calm under pressure and able to support patients with empathy—especially in sensitive situations
- A quick learner who can adapt to new processes and stay up to date with changes
- Organized and efficient, able to manage multiple conversations without missing details
- Comfortable working in a fast-paced, ever-evolving startup environment
- Comfortable using tools like Dialpad, Slack, Healthie (or similar platforms)
- Detail-oriented with strong follow-through and clear documentation habits
- Comfortable partnering with clinical teams while staying firmly within a non-clinical scope
- 2+ years in a patient-facing support role (behavioral health, digital health, telehealth, nursing admin, pharmacy, insurance, or similar)
- Previous experience in a telehealth or call center environment is highly preferred
- Familiarity with healthcare workflows (scheduling, insurance, pharmacies, documentation)
- A clinical background is a plus (e.g., MA/CNA, nursing exposure, behavioral health settings, pharmacy), but not needed
Qualifications
- The most important qualifications are patient empathy, operational execution, and clear communication
Skills
- Excellent communication skills
- Strong organizational and time management skills
- Ability to handle sensitive and confidential information
- Knowledge of healthcare workflows and systems
Benefits
Work on something that truly matters to millions of patients and families.
Pay
Hrourly Compensation: $5-$15 per hour
Schedule
Work Hours: 1:00 PM to 9:30 PM Central Time
Impact
Work on something that truly matters to millions of patients and families.
Company Information
Founded by three best friends from Princeton University: Yash was the youngest health economist at the Congressional Budget Office with Medicare and Medicaid expertise, Daniel has an extensive background in deep learning and AI from Microsoft, and Arthur is a self-taught engineer and former McKinsey consultant. Legion Health is backed by Y Combinator, Alumni Ventures, and Soma Capital, plus founders from Function Health, Modern Health, Everly Health, Trusted Health, Clipboard Health, PatientPing, Sesame Care, Faire, EasyPost, and fuboTV.