Virtual Executive Assistant — Patient Success Operations [Remote]

Responsibilities

• Respond to patient inquiries across phone and messaging platforms with clear, accurate, and timely communication
• Assist with scheduling appointments, rescheduling, and helping patients onboard
• Support patient retention and outreach through follow-ups, reminders, and proactive patient check-ins
• Cook up and track clinical workflows and administrative workflows to ensure patients get what they need with minimal delays, including:
• Prior authorizations (collecting info, tracking status, and escalating as needed)
• Prescription and refill coordination (triaging requests and routing to the clinical team)
• FMLA / paperwork and documentation requests (intake, routing, tracking, follow-up)
• General administrative tasks and patient coordination across internal teams
• Accurately document patient interactions to ensure proper follow-up, case tracking, and continuity of support
• Identify recurring patient issues and share feedback to improve workflows and quality of service
• Work closely with team members to resolve patient concerns quickly and effectively
• Maintain a reliable, high-speed internet connection for smooth and consistent communication

Qualifications

• Proficient in spoken and written English
• Calm under pressure and able to support patients with empathy—especially in sensitive situations
• A quick learner who can adapt to new processes and stay up to date with changes
• Organized and efficient, able to manage multiple conversations without missing details
• Comfortable working in a fast-paced, ever-evolving startup environment
• Comfortable using tools like Dialpad, Slack, Healthie (or similar platforms)
• Detail-oriented with strong follow-through and clear documentation habits
• Comfortable partnering with clinical teams while staying firmly within a non-clinical scope