Virtual Desktop Operations Engineer

About the role

At Barclays, our vision is to redefine the future of banking and help craft innovative solutions. As a Virtual Desktop Operations Engineer, you will be at the forefront of delivering a secure, resilient, and high-performing virtual desktop experience that empowers colleagues across the organization to work effectively from anywhere.

Responsibilities

• Develop, deliver, and maintain high-quality infrastructure solutions to fulfill business requirements ensuring measurable reliability, performance, availability, and ease of use.
• Monitor IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages.
• Implement automated tasks and processes to improve efficiency and reduce manual intervention, utilizing software scripting/coding disciplines.
• Ensure the infrastructure is secure against cyber-attacks, vulnerabilities, and other security threats, protecting hardware, software, and data from unauthorized access.
• Cross-functionally collaborate with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives.
• Stay informed of industry technology trends and innovations, contributing to the organization's technology communities to foster a culture of technical excellence and growth.

Requirements

• Experience with Citrix technologies, including Citrix Cloud, CVAD, and Gateway.
• A background in Windows Server, Windows 11 Multi-Session, Active Directory, Group Policy (GPOs), DNS, certificates, and VDI profile management.
• Experience applying Site Reliability Engineering (SRE) principles to improve platform reliability, availability, scalability, and performance.
• Experience using monitoring, alerting, and telemetry tools such as Citrix Director, Citrix Analytics, Azure Monitor, Log Analytics, Splunk, Observe, and related platforms.
• Experience working within ITIL-aligned enterprise environments.
• Experience with scripting and automation using PowerShell, Terraform, Ansible, or similar tools to improve operational efficiency and reduce manual effort.

Qualifications

• Minimum Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 5 years of relevant experience in IT operations, preferably in a virtual desktop or cloud environment.
• Proven ability to manage and mentor a team.

Skills

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of ITIL and SRE best practices.
• Experience with cloud-based services and platforms.

Benefits

Barclays offers a comprehensive benefits package including health insurance, retirement plans, paid time off, and more.

Pay

Minimum Salary: $75,000
Maximum Salary: $135,000

Schedule

The role is full-time and located in our New York, NY office.