Virtual Customer Service

Responsibilities

• Collect demographic, symptom, and other information from patients, and accurately enter this information into systems in order to ensure that patients receive appropriate health care service.
• Maintains a professional caring attitude when interacting with caller/patients, providing outstanding customer service at all times.
• Follows defined workflows and scripting; prioritizes symptoms, assists patients, navigates patients to the appropriate program for clinical assessment/information, and/or refers patients to community information and programs.
• Understands and knows how to prioritize patient symptoms based on the information provided.
• Documents accurately and promptly.

Requirements

• Minimum High School Diploma, with a College diploma in office administration or medical terminology preferred.
• Must be located in Ontario.
• Knowledge of Call Center concepts and medical terminology considered an asset, with Call Centre and/or Healthcare experience highly desirable.
• Exceptional customer service, communication, computer, and software skills are required.
• Ability to self-direct and self-organize, and to accurately record required information/details are a must have.
• Ability to work shift work including evening, overnight, and weekend hours with flexibility in shift duration; includes sitting for long periods of time.
• Rotation repeats providing predictability for planning.
• Able to work independently as well as part of a team, with excellent verbal and written skills is required.
• Well-developed organizational skills.
• Excellent interpersonal and customer service skills, to effectively communicate with clients.
• Effective problem-solving and conflict management skills.

Qualifications

This is a physically demanding position and requires hand, arm and shoulder dexterity, sensory ability, standing, sitting and frequent movement.

Benefits

Competitive Total Rewards - So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.

Growth

Growth That Meets Your Ambition - Access tuition support, training and meaningful career pathways across a growing, future-focused organization.

About SE Health

About SE Health SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow.

Accessibility

If you require accommodations due to illness or disability, please contact Talent Acquisition at careers@sehc.com.