Virtual Clinical Educator

Inizio Engage · United States · 4 days ago

RemoteRemoteHealthcare$23.8–$44.2/hrFull-time

About the role

To provide inbound and outbound non-promotional disease state related educational support to identified customers as directed by the client company.

To present virtual educational programs to Healthcare Professionals/Patients/Caregivers or other identified customers in accordance with client procedures.

To conduct medication adherence support to patients and/or caregivers.

To enroll patients/caregivers into educational seminars or provide resources to assist them with finding local community resources or centers of care for their specialty or primary care disease.

To collect demographic data and disposition for product, sample, reimbursement services and literature fulfillment.

To maintain excellent quality and superior customer service while adhering to program talking points or scripts and leveraging live video conferencing software on the web/client specific websites as applicable.

To only use approved materials provided by Inizio or by the client, without changing, copying or distributing the materials.

To attend and complete all training courses and related competency assessments that Inizio requires, to an appropriate standard and within a specified timeframe.

To develop and strengthen relationships with key customers.

To facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Inizio.

To constantly consider new and innovative approaches that potentially develop new partnership opportunities.

To complete all required administrative responsibilities in a timely manner. Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails and time reporting.

To attend and participate in local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team.

To maintain all company equipment and materials in accordance with company instructions.

To comply with all Inizio Policies and Procedures, along with all Client Policies and Procedures as required.

To perform other duties as requested.

Requirements

Current US RN License
Associates Degree/Bachelor's/BSN or equivalent work-related experience
Previous experience working in Pharmaceutical virtual call center environment is required
Demonstrate effective and professional communication
Excellent interpersonal skills with a pleasant telephone manner and articulate phone voice
Demonstrable organizational skills
A self-starter with high personal motivation
Evidence of continual professional development and a desire to update professional knowledge base regularly
Stable, reliable, high-speed home internet
Designated separate home office space that is quiet and away from distractions

Qualifications

Ability to join frequent meetings and calls without disruption or disconnecting
Competency with Call Center Telephone Technology

Skills

Effective communication
Interpersonal skills
Organizational skills
Self-starter
Continual professional development
Home internet stability
Quiet home office space

Benefits

Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave.