Virtual Care Patient Service Representative
About the role
Responsible for greeting and assisting patients, patient check-in, and patient check-out, scheduling of appointments, confirming next day appointments, verifying patient’s insurance, collecting patient copayments, securing pre-authorizations, entering patient charges in the practice’s Electronic Medical Record and Practice Management System (EMR).
Maintains administrative and clinical inboxes in EMR and carries out requests for medication refills, appointments, testing follow-up, referrals to other physicians.
Provides follow-up to unresolved patient questions and ensures continuity of care.
Responsibilities
- Greet and assist patients
- Patient check-in and check-out
- Schedule appointments
- Confirm next day appointments
- Verify patient’s insurance
- Collect patient copayments
- Secure pre-authorizations
- Enter patient charges in EMR
- Carry out requests for medication refills, appointments, testing follow-up, referrals to other physicians
- Provide follow-up to unresolved patient questions
- Ensure continuity of care
Requirements
- Minimum one year front desk experience in a physician practice or outpatient ambulatory care setting
- Computer and EMR experience required
- Knowledge of medical insurance, medical terminology, and medical office services and routines
- Preferred: Cardiovascular practice experience
- Two to four years’ experience in a customer service oriented environment a plus
Qualifications
- HS Diploma, or equivalent
- Associates degree preferred
- Experience may be substituted in place of degree
Skills
- Communicates effectively with customers (physicians, patients, co-workers, insurance representatives)
- Knowledgeable working with EMR systems (Athena preferred)
- Maintains appropriate practice patient activity records, and ability to produce reports as requested
- Bi-lingual Spanish/English a plus
Benefits
This position is grant funded and aligned with a specialized program initiative. Ongoing employment is contingent upon continued program funding and organizational need.
Pay
The grant approved rate for this position is $22.75 per hour.
Schedule
Hours: full-time 80 hours per pay period