Virtual Banker - Onsite
About the role
This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027. Please be advised that this is NOT a remote position. The role operates in a call center environment dedicated to meeting our members' loan origination and deposit account needs. You will respond to incoming calls, chats, online applications, or branch referrals from members interested in consumer loans (lines of credit, vehicle loans, credit card products, equity mortgage loans) and deposit accounts (checking & savings). Additionally, you will make daily outbound calls to generate new member leads and cross-sell products and services. This role involves developing and managing a pipeline of consumer loans and deposit accounts through funding, partnering closely with Member Care associates, Mortgage Loan Originators, and back-office support staff.
Responsibilities
- Process new member and deposit account applications from members/prospective members via web or phone channels.
- Gather necessary information to complete deposit account applications through funding.
- Respond to new member lead requests, document activities in MXP, and follow up on inquiries.
- Communicate with prospective members about products, membership value, and services accurately and timely.
- Maintain knowledge of the Credit Union’s membership eligibility.
- Effectively handle sensitive inquiries, requests, and complaints via email or phone.
- Conduct onboarding dialogue for new members, including outbound contact for lending support.
- Process consumer loan applications from members/prospective members via web or phone channels.
- Review credit reports, debt-to-income ratios, loan-to-value, and other underwriting information.
- Explain, promote, and inform members about beneficial credit union products and services, such as loan protection.
- Develop new member relationships and expand existing ones through Credit Union solutions and relationship banking.
- Gather necessary stipulations to move loan applications to funding.
- Use electronic signature software to send and process loan and account documents.
- Perform research to resolve escalated issues.
- Apply common-sense understanding to problems involving standardized variables.
- Manage a pipeline of consumer loans and deposit account applications, reporting on pull-through ratios, performance, and obstacles.
- Perform funding duties for all consumer loan products, both unsecured and secured.
Requirements
- High School Diploma or GED (required).
- Some college preferred.
- 3 to 5 years of similar or related experience, preferably in a financial institution and/or call center.
- Strong professional written/verbal communication skills, multitasking ability, and telephone etiquette (high proficiency).
- Passion for people, innovation, and growth.
Benefits
- Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time.
- Low-cost Medical, Dental, and Vision plans.
- Paid childcare assistance.
- Award-winning 401K plan.
- Gym fee reimbursement.
- Tuition reimbursement.
- Student loan repayment.
Explore all details in our comprehensive Benefits Booklet.
Pay
Target hiring range: $21.12/hr. - $26.40/hr. (depending on experience and prior to any incentives this position is eligible for).
About Us
At OneAZ, we’re not just a credit union; we’re a financial trailblazer that passionately cares about inspiring dreams and driving prosperity in the communities we serve. We exist to clear the way for dreamers and doers, aspiring to be the bank for new pioneers. We drive change in our communities, constantly improving our products and services so our members and their families can relentlessly pursue their dreams. By embodying our values and living our promise, you’ll be part of a team committed to exceeding expectations and redefining what’s possible.
Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and applicable laws. Any individual who meets the definition of a mortgage loan originator (MLO) and is employed by a federal agency-regulated institution will need to be registered on the Nationwide Mortgage Licensing System (NMLS). This role ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC).