Virtual Banker

About Minnwest

Minnwest is a family owned, community bank based in Minnesota and South Dakota. We believe our success is measured by the extent in which we have a positive impact on the communities we serve. We are committed to building strong, vibrant communities through our core values: The customer is the first priority. We will keep all of the commitments we make. We are the people who get things done. We will work together as a team.

Job Summary

The Virtual Banker is responsible for providing all Minnwest Bank customers with a professional and courteous knockout customer experience, from sales to service. Individuals in this role will be on camera and must be professional, welcoming and responsive on camera and all other venues. Hours will include evenings and weekends. Location: Eagan, MN (in office full-time).

Responsibilities

• Learn and maintain technical skills for the operation of the ITM and all other systems used by the Virtual Contact Center
• Educate and promote the use of ITMs with customer base and staff
• Provide prompt and courteous customer service to all Minnwest Bank customers by identifying and recommending bank products and services to fulfill their needs
• Assist customers with a wide variety of transactions, account maintenance, general inquiries and troubleshooting, online banking and fraud related concerns
• Utilize necessary security procedures to properly identify customers
• Provide referrals and other opportunities to other business lines, e.g. insurance, mortgage, cash management

Minimum Requirements

• High school diploma or equivalent
• 1+ year(s) customer service experience
• 1+ year(s) retail banking experience
• Dependable, organized team player with a positive attitude
• Willing to continuously learn and grow within the organization
• Microsoft Office skills

Preferred Qualifications

• Associate degree or above
• 2+ years customer service experience
• 2+ years retail banking experience
• 1+ year(s) contact center experience
• Bilingual in English and Spanish

Schedule

Monday – Friday: 9:00 am - 6:00 pm, Rotating Saturdays: 9:00 am - 2:00 pm

Workplace Environment

• Requires face-to-face interaction and coordination of work with other employees and departments, and in-person interaction
• Working at a computer and utilizing a telephone
• Occasionally lifting up to 50lbs

Pay

$19.60 - $22.05 hourly

Benefits

• Comprehensive Medical, Vision and Dental Insurance
• Retirement savings including 401(k) with Employer Match and Employee Stock Ownership Plan (ESOP)
• Paid Holidays and Competitive Paid Vacation Days
• Paid Parental Leave
• Short- and Long-Term Disability
• Life, Critical Illness, and Accidental Insurance
• Tuition Reimbursement and Career Development Opportunities
• Employee Assistance Program (EAP)
• Paid Time Off to volunteer in your community
• Opportunities to connect with others through our diversity and inclusion focused Employee Resource Group