Virtual Assistant - Technical Operations

About the role

We Clone You is seeking a Virtual Assistant with technical operations expertise to support the CIO of a client. Key responsibilities include providing administrative and technical support, managing ERP and Shopify tasks, monitoring system performance, and maintaining documentation.

Responsibilities

• Provide direct administrative and technical support to the CIO;
• Manage product imports, updates, and data maintenance within Acumatica ERP;
• Support Shopify store management, including product updates and basic website maintenance;
• Maintain technical documentation, SOPs, and internal process documentation;
• Organize data, create reports, and analyze information using Excel or Google Sheets;
• Manage calendars, administrative tasks, and project coordination;
• Troubleshoot basic technical issues and coordinate with software vendors when needed;
• Support ongoing automation and system improvement initiatives;

Requirements

• Previous experience in a technical support, technical virtual assistant, operations support, or similar role;
• Experience working with Acumatica ERP (or another ERP platform) and Shopify;
• Strong Excel or Google Sheets skills, including Pivot Tables, formulas, and data analysis;
• Strong technical aptitude and the ability to learn new systems quickly;
• Excellent problem-solving and troubleshooting skills;
• Experience coordinating with software vendors or third-party support teams;
• Strong organizational skills with exceptional attention to detail;
• Ability to create and maintain clear documentation and SOPs;
• Strong written and verbal English communication skills;
• Ability to work independently and proactively manage priorities after onboarding;
• Availability to occasionally support system updates outside regular business hours;

Benefits

• Work from home;
• Payment in dollars per working hour (30-hour week);
• Starting salary between 6$ - 10$ per hour depending on your experience, with room for raises based on performance;
• A workplace that values its people;
• Professional development opportunities to grow your career;
• Be part of a supportive team that values your input and achievements;
• Referral bonus: If you refer a candidate, you will receive a $50 bonus once they’re hired by one of our clients;