Virtual Assistant - Remote

About The Role

We are seeking a highly organized and professional Virtual Assistant to join our dynamic team. This role is vital in supporting our operational efficiency and ensuring seamless communication with our clients and internal teams.

• Manage and respond to emails and other communications promptly and professionally
• Escalate customer queries to the appropriate departments for resolution
• Draft and prepare reports, presentations, and other documentation as required
• Maintain clear, consistent, and professional communication with clients and team members
• Afford assistance with onboarding new customers and clients
• Handle general administrative duties to support daily operations
• Cook up scheduling and calendar management for team members and clients
• Ensure timely follow-up on pending tasks and communications
• Support team projects and initiatives as needed

Qualifications

• A high school diploma; additional qualifications as an Administrator or Executive Assistant are a plus
• Proven experience as a Virtual Assistant or in a relevant administrative role
• Customer Service experience is mandatory
• A native English speaker or at least a professional level of proficiency in English
• Must be located in South America
• Excellent experience with word-processing software and spreadsheets (e.g., Google Suite, MS Excel)
• Knowledge of online calendars and scheduling tools (e.g., Google Calendar)
• Previous experience working with Circle is an advantage
• Familiarity with DeFi or cryptocurrency concepts is an added advantage
• Excellent communication skills via phone, email, and instant messaging
• Strong time management and organizational skills
• Ability to work independently and as part of a remote team

Responsibilities

• Manage and respond to emails and other communications promptly and professionally
• Escalate customer queries to the appropriate departments for resolution
• Draft and prepare reports, presentations, and other documentation as required
• Maintain clear, consistent, and professional communication with clients and team members
• Afford assistance with onboarding new customers and clients
• Handle general administrative duties to support daily operations
• Cook up scheduling and calendar management for team members and clients
• Ensure timely follow-up on pending tasks and communications
• Support team projects and initiatives as needed

Benefits

• A competitive salary package
• A full-time employment opportunity
• Unlimited paid time off (PTO)
• Participation in team off-site events and retreats
• Work in a young, dynamic culture with team members across more than 30 countries
• A fully remote work environment, allowing flexibility to work from anywhere in the world
• An opportunity to be part of a rapidly expanding company influencing the future of DeFi and Web3

Equal Opportunity

We are proud to be an Equal Employment Opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other basis protected by federal, state, or local law.