Virginia Beach - Part Time Receptionist

Position Summary

The Front Desk Receptionist is the first point of contact at SEV Laser and plays a critical role in delivering an elevated client experience. This role manages scheduling, supports service education and sales, and ensures smooth daily operations in a performance-driven environment. Receptionists are accountable for maintaining SEV’s service standards, supporting clinic goals, and contributing positively to the team culture.

Responsibilities

• Warmly greet every client entering and exiting the clinic
• Manage check-in, check-out, and payment processes
• Provide accurate information about treatments, packages, retail, and promotions
• Address client questions professionally and courteously
• Maintain confidentiality and uphold SEV service standards
• Actively promote services, memberships, and retail products
• Identify client needs and recommend appropriate treatments or upgrades
• Support clinic sales goals through product knowledge and engagement
• Maintain up-to-date familiarity with pricing and promotions
• Accurately book, modify, and cancel appointments
• Answer phone calls with elevated phone etiquette
• Respond to emails and voicemails promptly
• Utilize booking and client-management systems efficiently
• Support scheduling flow and operational updates
• Open and close clinic per Standard Operating Procedures
• Maintain a clean, stocked, organized front desk and lobby
• Assist with transitional cleaning of treatment rooms as needed
• Monitor inventory and notify management when supplies run low
• Participate in required service and sales training
• Model SEV service standards and professionalism
• Support onboarding of new team members
• Contribute positively to team culture

Skills & Qualifications

• Previous experience in a receptionist or customer service role is preferred
• Strong sales skills with a proven track record of meeting or exceeding targets
• Excellent communication and interpersonal skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Proficiency in Zenoti scheduling software is preferred
• A positive attitude and a passion for the beauty and wellness industry
• Comfortable using computer systems and booking platforms
• Reliable, punctual, and consistent attendance
• Weekend availability required

Scheduling Requirements

• Must be available to work up to 3 days per week including weekends
• Must be available to work from 9:30am-7:30pm each day

Perks & Benefits

• Position pays a competitive hourly rate + Commission Sales
• Sick Pay
• 401(k) Plan – Eligible
• Immediately Employee Discounts on SEV Laser Services
• Supportive Leadership & Real Growth Opportunities as We Scale