VIP Upsell- PT- Roxian

About the role

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities.

Responsibilities

• Sell VIP Upgrades such as: Premium Seats, Priority Entry & various premium upgrade products to concert patrons on nights of shows.
• VIP Hosts will handle the sale from inquiry, payment processing, to experience fulfillment.
• VIP Supervisors will train and manage team members through these processes.
• Check In, escort, and anticipate VIP Client needs throughout their venue visit to ensure guest satisfaction.
• Give proper recognition to Industry Executives and VIP clients to instill appreciation for their membership and patronage.
• Build strong relationships with VIP clients.
• Coordinate operations on night of shows with VIP Supervisors and Leads to ensure premium experiences are delivered.
• Execute nightly VIP setup to include check In, VIP seating areas, VIP tabletop personalization and VIP area signage as needed
• Maintain exemplary and professional grooming standards and an articulate vocabulary with the ability to adapt and socialize with current audiences.

Requirements

• High School Diploma or equivalent
• Working knowledge of high-end restaurant operations and/or VIP Night club operations and high-end guest relations
• Experience in selling to high-end, VIP clients
• Ability to diffuse possibly volatile situations with tact and diplomacy
• Exemplary attention to detail, outgoing personality, sense of teamwork and ability to execute programs
• Skills in problem solving, handling multiple tasks, with strong verbal, organizational, and interpersonal communication skills
• Must be flexible to work extended hours due to business requirements including late nights, weekends, and holidays

Physical Demands/Working Environment

• Working environment is fast-paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs using proper lifting techniques