VIP Team Leader

Team Leader

The Team Leader reports directly to the Program Coordinator and is responsible for the coordination and supervision of comprehensive services delivered to veterans and their families by U.S.VETS. The main function of these programs is to assist homeless and at-risk veterans and their families to obtain and/or maintain housing.

• Provide guidance, direction, and supervision to direct service staff under the program to which they are assigned
• Provide direct supportive comprehensive case management services to homeless and at-risk veterans
• Supervise and/or conduct screening of veterans’ eligibility and appropriateness for the program and facilitate the intake process
• Supervise and/or conduct the development of individual housing plans in collaboration with Case Managers and clients to assist clients in achieving their goals
• Perform case file and database (including HMIS) audits and provide corrective action to direct service staff
• Track and provide program outcomes to the Program Coordinator and site management as needed and requested
• Aid in compiling and submitting required reports
• Lead discussions and action to resolve case-specific situations regarding client progress
• Career with VA personnel and others on behalf of participants for eligibility documentation and mental/physical health services
• Aid veterans to identify education and training goals and develop plans to meet those goals
• Aid veterans to identify mainstream needs and facilitate the process with appropriate service providers to meet those needs
• Maintain, record, and report progression of veterans through program participation
• Aid veterans to alleviate employment barriers
• Perform interventions and crisis-oriented counseling
• Maintain client databases and referrals for services and generate reports
• Ensure accurate and timely data entry into the HMIS system
• Schedule screenings and/or transportation on behalf of veterans with the treatment facilities, programs, service agencies, and other activities
• Attend and facilitate scheduled team meetings and trainings
• Maintain participant confidentiality at all times and ensure proper client consent is obtained to coordinate care
• Maintain and submit time sheets, mileage logs, client expenses, and other required documentation accurately and in a timely fashion
• Perform other duties as assigned

Additional Program-Specific Duties

U.S.VETS has various programs to which a Team Leader may be assigned. These additional program-specific duties are outlined as follows:

• For Team Leaders working with Transitional Housing Clients: Conduct unit inspections to facilitate a safe and healthy environment
• For Team Leaders working with Supportive Services for Veteran Families (SSVF) clients: Provide direct supportive comprehensive case management services to homeless and at-risk veterans and their families
• Visit facilities such as shelters, treatment programs, transitional housing, sober living programs, soup kitchens and other locations where homeless or at-risk families may congregate to publicize services
• Conduct home visits to provide case management services
• Ensure proper review of Temporary Financial Assistance requests to include verifying eligibility in HMIS and with other agencies

Qualifications

• Bachelor's Degree in social services field or other related field required
• Two years of experience working with homeless and/or at-risk veterans and families
• Excellent written and oral communication skills
• Leadership and conflict management skills
• Valid drivers license required
• Must meet company insurance requirements and complete a provided driver training course
• Additional Requirement for Team Leaders in SSVF programs: Must have own registered and insured vehicle for client visits. Mileage reimbursement will be provided and company vehicle will be available for any transporting of clients.

Non-Discrimination Policy

U.S.VETS subscribes to the principles of Equal Employment Opportunity. U.S.VETS' policy is to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to ancestry, age, color, disability, genetic information, gender identity, gender expression, marital status, medical condition, military or veteran status, national origin, pregnancy, race, religion, sex/gender, sexual orientation, or any other basis prohibited by federal, state, or local law. As an Equal Opportunity Employer, U.S.VETS intends to comply fully with applicable federal, state, and local employment laws and the information requested on this application will be used only for purposes consistent with those laws.

Reasonable Accommodation

In accordance with requirements of the Americans with Disabilities Act, U.S.VETS' policy is to provide reasonable accommodation for applicants requesting accommodation(s) during the application process, so the applicant may be given a full and fair opportunity to be considered for employment. If any candidate needs a reasonable accommodation to participate in the interview process, please notify U.S.VETS in any of the following ways: by calling 213-542-2600, U.S. Mail, or hand deliver to U.S.VETS, 800 West 6th Street, Suite 1505, Los Angeles, CA 90017. Attention: Human Resources – Job Applicant Request.

Our Mission

To end and prevent veteran homelessness. We empower veterans and their families through housing, comprehensive services and advocacy.