VIP Services Specialist

About the Role

Under the direction of the VIP Services Manager, the incumbent is responsible for performing the daily operations of VIP Services and, in addition, assisting in VIP Check-In.

Essential Job Functions

• Daily work assignments of VIP Services staff.
• Reviews and coordinates updates for VIP arrivals/departures throughout the property—play evaluation.
• Provides exceptional guest service that differentiates us from the competition.
• Responsible for quality, consistency, and presentation of all products delivered to guests.
• Adhere to the highest levels of guest service and ensure staff do the same.
• Respond to special requests from guests, as well as guest complaints and inquiries, in a calm, prompt, courteous manner.
• Develop department members' knowledge and skills through education and training.
• Running and maintaining multiple reports (occupancy avail/comp criteria, Suites, Limo, Entertainment Pacing, Non-Zero).
• Assist with the Collections Department.
• Entertainment – Play evaluation, ticket assignments, meetings with box office, ticket distribution.
• Special Events.
• Kronos, Salesforce, 7 rooms (restaurants & beach rentals).
• Call center host request and distributing high-end offers booked to Player Development.
• Performs other duties as assigned.

Benefits

• Medical, Dental, Vision
• Prescription, Life, Accident, Pet
• Legal
• 401K with match
• Paid Time Off
• Holiday Pay
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and leadership development programs

Pay

Salary range: $42,000–$52,000