VIP Services Coordinator - Full Time

Essential Duties And Responsibilities

• Greets guests actively engaged in gaming and assists team members in player identification.
• Provides M Dominant and Cross Market guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.
• Maintains knowledge of casino marketing and player development promotions and encourages guest participation.
• Encourages guest visitation through written correspondence and telemarketing.
• Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Proactively engage advantage and active play customers identified as potential VIPs, with the goal of converting them into host-coded players through targeted outreach and relationship development.
• Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.
• Provides assistance to Player Development management as needed.

SUPERVISORY RESPONSIBILITIES

This job does not have supervisory responsibilities.

PHYSICAL DEMANDS

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The noise level in the work environment is usually moderate to loud.
• Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.

WORK ENVIRONMENT

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The noise level in the work environment is usually moderate to loud.
• Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.