VIP Coordinator (Part-Time)

About the role

A service-driven and detail-oriented VIP Coordinator to support the daily operations of our VIP services. This role plays a vital part in delivering exceptional, personalized experiences for high-profile guests throughout their stay. Working in close partnership with the VIP Manager and broader hotel team, the VIP Coordinator helps manage guest preferences, coordinate services, and ensure a seamless and memorable arrival-to-departure journey. This position offers excellent exposure for individuals interested in building a career in VIP Services, Guest Relations, or other Rooms Division roles.

Responsibilities

• Serve as a point of contact for VIP guests, managing preferences, requests, and ensuring exceptional service throughout their stay.
• Assist in the coordination of VIP events, experiences, and itineraries, ensuring all logistics are accurate and aligned with guest expectations.
• Collaborate with internal departments (Housekeeping, Food & Beverage, Security, Concierge) to deliver smooth and consistent service.
• Maintain accurate and up-to-date guest profiles, logs, and service notes to support personalized experiences.
• Help manage VIP reservations, special arrangements, and pre-arrival planning details.
• Coordinate entertainment, dining, and transportation needs, including working with third-party vendors.
• Respond to guest inquiries and requests through various channels (in person, phone, email) with professionalism and urgency.
• Support the VIP Manager in executing departmental initiatives and service enhancements.

Requirements

• Minimum of one year of experience in hospitality or relevant industry required.
• Previous experience with supporting high-profile or VIP guests preferred.
• Proficiency in Microsoft Suite and ability to learn Property Management Systems required.
• Familiarity with Opera, HOTSOS, Alliant, Sertifi, Resy, and Zomato is preferred.
• Position requires the ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests.
• Position requires prolonged standing and walking repetitively throughout shift.

Skills

• A self-motivated and proactive team member who takes initiative and anticipates guest needs before they arise.
• Calm and confident under pressure, with the ability to adapt quickly and solve problems in real time.
• Discreet and trustworthy, maintaining a high level of confidentiality in all interactions.
• Detail-oriented and organized, consistently following through on guest requests and operational tasks.
• Naturally personable and empathetic, creating memorable and authentic guest connections.

Benefits

• Competitive health & wellness benefits
• 401(k) & company match
• Paid Sick Days, Vacation, and Holidays
• Paid Bereavement
• Pet Insurance and Paid Pet Bereavement