VIP Salesperson (Upgrade Specialist) - Entry Level Sales Role!

Location: West Covina, CA (On site) | Type: Full Time | Pay Range: $45,000 - $120,000

About the role

Norm Reeves Dealerships is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for a motivated and customer-focused VIP Salesperson to join our dealership team. This role specializes in working with existing customers, primarily through the service drive, to identify opportunities for vehicle upgrades and provide a concierge-level buying experience.

Responsibilities

• Work with warm leads generated from our Service Department, lease maturities, customer follow-ups, and dealership opportunities
• Build relationships with existing customers and identify vehicle upgrade or trade-in opportunities
• Assist customers through the vehicle purchase process from initial contact to delivery
• Evaluate customer needs and recommend vehicles that fit their lifestyle and budget
• Follow up with customers through phone, email, and text communication
• Provide a high level of customer service and create a VIP buying experience
• Work closely with our sales and service teams to maximize customer retention opportunities

Requirements

• Full time availability
• At least 18 years old
• A valid driver’s license and acceptable driving record
• Previous sales experience preferred, but strong customer service or relationship-building experience okay
• Ability to work independently while contributing to a team environment
• Honesty, empathy, and exceptional communication skills
• Comfortable engaging with customers face-to-face in a service drive setting
• Strong organizational and follow-up skills with attention to detail
• Proficiency with CRM tools a plus

Benefits

• Medical, Dental, Vision, and Complimentary Life Insurance
• 401k Matching and FSA
• Tuition Reimbursement
• Paid Time Off (accrues)
• Supplemental Insurance (Hospital, Accident, Critical Illness)
• Discounts on Vehicles, Services, and Parts
• Tips