VIP Sales Representative

About the role

The VIP Sales Representative will be responsible for developing and coordinating programs to attract VIP players and host such guests to ensure guest satisfaction and repeat visits.

Essential Duties And Responsibilities

• Develop new, existing and inactive VIP players by fostering strong relationships through phone calls, in-person interaction as needed per the Manager and Director, player events, personalized notes, follow-up phone calls, email, etc.
• Manage guest requests and own all issues, resolving them quickly and following up to ensure the guest’s satisfaction.
• Ensure all hosted guests stay informed of all events and promotions, all channels of communication.
• Organize and execute special events and participate in telemarketing efforts to confirm attendance.
• Award player’s complimentary gifts/tickets/etc. based on gaming activity and program guidelines.
• Able to spend long periods of time during shift on the phone.
• Able to participate in the VIP Host on duty rotation, which will require after hours’ guest assistance and resolution. Also required to assist other departments with guest related issues or questions as needed.
• Other duties as assigned.

Required Skills And Abilities

• Must have a flexible schedule to fit business needs.
• Must be able to work in a fast-paced environment while maintaining the utmost guest service.
• Emphasizes and embodies company mission of providing excitement and delivering excellent guest service.
• Support a work environment that promotes teamwork, integrity, respect, and performance feedback.
• Management abilities demonstrated in managing the VIP and premium players effectively.
• Responsible for maintaining accurate and thorough records and reports.
• Maintain public relations and customer service skills.
• Maintain interpersonal working relationships among all personnel.
• Maintain strict confidentiality of guest information.
• Complete task in a timely manner and meet deadlines.
• Perform all job duties in a safe and responsible manner.

Education And Experience

• One to two years’ casino experience preferably with a 4-year degree in a related field of equivalent work experience.
• Knowledge of OASIS Player Tracking System, Microsoft Products.
• Able to obtain and maintain a valid Kentucky gaming/racing license.

Physical Requirements & Working Conditions

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate to loud.
• The employee is subjected to circulation throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.