VIP Host - Novelle

Primary Duties and Responsibilities

• Makes reservations via the Nightpro and Open Table systems
• Coordinates all guest seating in accordance with front of house operations
• Observes tables and keeps track of clean, dirty and occupied tables
• Takes guest information and quotes accurate wait times and minimums
• Aids in keeping general admission and VIP lines in order
• Answers phones, assists guests and takes messages for management
• Communicates effectively with sales and catering management regarding large party inquiries
• Answers guest questions concerning restaurant and nightlife operations
• Interacts with all guests and team members throughout service
• Promotes upcoming venue events and reaches out to VIP guests and regular clients to make reservations

Secondary Duties and Responsibilities

• Cleans and organizes the Host area and ensures menus are stocked and are in presentable condition
• Maintains all comps, paper comp voids, special request forms, coupon vouchers and tickets, as prescribed by the outlet
• Aids department manager in opening and closing duties including arranging the room, setting tables and preparing for special events

Minimum Education and Qualifications

• Previous guest service experience
• Excellent written and verbal communication skills
• Excellent organizational and multi-tasking skills
• Intermediate knowledge of Word, Excel and Outlook

Competencies

• Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs
• Knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff procedures
• Property wide knowledge of Mohegan Sun for the purposes of assisting guests

Training Requirements

• Working knowledge of the NightPro and Open Table systems
• Outlet-specific standard operating procedures

Physical Demands and Work Environment

• Must be able to stand during an entire shift
• Must be able to reach, bend and stoop for extended periods of time
• Must be able to work in a fast paced environment with frequent interruptions
• Must be able to work various shifts and flexible hours

Benefits

This position offers competitive benefits including health insurance, retirement plans, and paid time off.

Schedule

Regular shifts are available, with flexibility to accommodate various schedules.