VIP Host (Babou's - Nightclub)

Position Summary

Responsible for managing the guest list at the front door and booking bottle service tables while building a VIP clientele following. The VIP Host is responsible for negotiating table minimums and seating tables during the shift. This position manages the arrival process for all table reservations and VIPs.

Responsibilities

• Maintaining Babou’s preferred guest dress code.
• Acts as an ambassador of Babou’s, marketing the venue and all products offered to the targeted clientele base.
• Aware of the impact individual behavior will have on Hôtel Swexan as a whole, presenting oneself as a public relations agent at all times.
• Collects guest information for guest database, while constantly striving to increase the size of personal clientele.
• Constantly provides guests with accurate information about the venue and property as well as entertainment offered in each.
• Has the ability to effectively communicate table minimums and cover charge with potential guests in a positive manner.
• Grows revenue by maximizing available space and upholding table minimums and cover charge at all times.
• Works with a sense of urgency to anticipate guest needs.
• Works with the same degree of urgency to assist other team members when the opportunity arises.
• Maintains knowledge of the venue floor plan and table numbers, seating the room evenly and consistently.
• Communicates all relevant information to the service team, putting the service team in the best possible position to execute flawless service.
• Communicates with management, hosts and service staff immediately to rectify any and all guest needs and requests.
• Assists the service team in up-selling and creating contacts.
• Responsible for making the call to release a table in the case of late arrival or no-show.