VIP Host

Essential Functions

• Acquire and develop new players
• Reactivate/develop inactive players
• Build loyalty and strengthen relationships with existing players, new players, and inactive players
• Greet guests on arrival and at departure, thank the guests, and invite them back
• Enroll new players club card members
• Resolve customer complaints and provide a high level of guest service
• Aid in player parties, events, phone calls, etc.
• Track complimentary offerings issued for events/parties and provide a computer list of players invited/attending
• Promote players club cards by explaining club benefits and having cards made for players
• Aid in resolving player comments and/or complaints
• Maintain clear communication with department on status of pending projects
• Assist Promotions Coordinator with duties associated with promotions
• Aid Entertainment Coordinator with concerts and special events
• Develop one-on-one relationships with customers to assure continued loyalty to Grand Falls Casino Resort
• Maintain confidentiality and discretion including but not limited to customer files and habits, company procedures, data or marketing profiles
• Represent the company by maintaining a professional atmosphere when creating customer relationships on and off property

Administrative Tasks

• Track complimentary offerings issued for events/parties and provide a computer list of players invited/attending

Customer Service

• Resolve customer complaints and provide a high level of guest service

Other Duties

• Aid in resolving player comments and/or complaints
• Maintain clear communication with department on status of pending projects
• Aid Promotions Coordinator with duties associated with promotions
• Aid Entertainment Coordinator with concerts and special events
• Develop one-on-one relationships with customers to assure continued loyalty to Grand Falls Casino Resort

Company Standards

• Maintains proper department and company uniform, appearance, and grooming standards
• Attends all company required training
• Ensures proper department uniform, appearance, and grooming standards are followed
• Complies with all Nebraska Racing and Gaming Commission (NRGC) Rules and Regulations and any other local, state, or federal guidelines
• Must be able to be approved for and maintain a valid gaming license
• Adheres to all safety guidelines
• Mets company attendance requirements

Work Schedule

• May be required to work days, nights, weekends, and holidays