VIP Guest Experience Team Member - NYC
About the role
Original X Productions are the operators of worldwide location based entertainment experiences including The FRIENDS™ Experience. We are looking for staff who are passionate, exhibit the core values of excellence, have a commitment to safety, and value fun in everything they do. OGX is seeking VIP Guest Experience Team Members to guide Guests through the experience from entry to exit. Responsibilities include greeting Guests, selling tickets, getting Guests excited for the experience, organizing queues, taking photos, and answering questions. When VIP ticket holders are scheduled, VIP Guest Experience Team Members step into the VIP role, hosting VIP guests from arrival to departure and delivering a personalized, elevated experience in partnership with the VIP Guest Lead. The ideal candidate thrives in a fast-paced environment and can project a positive and welcoming image to visitors.
Responsibilities
- Greet and welcome all Guests, providing direction to them and engaging in friendly conversation
- Provide a memorable experience for Guests with a positive and hospitable attitude
- Assist Guests in queueing up for their time-based experience
- Sell tickets to guests in standby line
- Scan tickets and handle any technical difficulties
- Staff photo locations throughout the experience to assist Guests in taking photos
- Direct Guests through the exhibit and maintain traffic flow and line control
- Share fun facts and trivia about the exhibit with Guests
- Answer questions about the experience
- Handle payments quickly and accurately
- Maintain health, safety, and cleanliness standards, including sweeping floors, wiping down surfaces, and removing trash
- Ensure all on site policies and protocols are being adhered to by guests
- Additional duties as