Guest Experience Team Lead - NYC

Job Summary

OGX is seeking a Guest Experience Team Lead to cultivate and foster an engaging, positive, and inspiring environment for our Guests and Team Members. This position will be responsible for delivering an outstanding guest experience by supervising the front-line team.

Responsibilities

• Oversee day-to-day experience floor operations including, but not limited to, ticketing, guest services, and photo operations
• Learn and become a subject matter expert on operations policies, processes, procedures, and standards
• Help to train and develop a world-class operations team
• Actively participate in defining the team culture and incorporating it into the operation
• Audit the effectiveness of the team, providing feedback to management, and enforcing disciplinary actions as outlined in the employee handbook and training
• Maintain and oversee the daily break schedule to ensure employees get required breaks and move through assigned positions efficiently
• Manage staff timekeeping system, ensuring that team members are accurately and appropriately clocking in and out for their shifts
• Enforce the dress code
• Jump into any area of the operation as needed
• Complete daily summary reports in a timely and professional manner
• Additional duties as assigned

Requirements

• Must be vaccinated against Covid-19
• Must be able to remain in a standing stationary position more than 65% of the time
• Must be able to move about inside the exhibit space
• Must be able to work a minimum of three shifts, one of which must be a weekend day
• Occasionally lifts and moves items / equipment weighing up to 50 pounds
• Must be able to work a variable schedule including evenings, weekends, and holidays

Your Strengths Include

• Exceptional communication skills
• Organized and detail oriented
• Ability to multitask
• Strong leadership skills; ability to lead by example
• Self-Starter and proactive
• Maintain grace under pressure and enjoy working in a fast-paced and fluid environment
• Excellent problem solver with the ability to troubleshoot and come up with creative solutions
• Ability to effectively interface with the public and handle emergency situations in a calm and authoritative manner
• Experienced in customer service, communication, written and interpersonal skills
• Experienced with POS systems and Gmail

Your Experience

• High school diploma (or equivalent), some college is preferred (current students welcome to apply)
• At least 6 months of supervisory or commensurate leadership experience
• At least one year experience in guest-focused business (retail, restaurant, experiential, hospitality, etc.)
• Experience working in the Attractions and Amusement Industry welcomed
• Experience using a ticketing system

Benefits

• Flexible Schedule
• Paid Sick Time

Why Work at OGX?

For us it’s all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.