VIP Desk Assistant Manager

Responsibilities

• Assist in managing the staff - supporting, guiding, and training
• Support as needed to answer incoming calls, email requests and online booking requests
• Reconfirm future reservations with clients
• Build rapport with clients by becoming knowledgable about their account, special needs and preferences
• Responsible for continuously monitoring all incoming reservation channels and answering all inquiries about the company, service, rates and travel time
• Handles reservations for affiliate work and farms orders to affiliate network
• Maintains the status of national rides to ensure clients are receiving excellent customer service from our affiliate network
• Identifies and resolves any problems with incoming orders. Escalates as needed
• Proactively and professionally handles customer service complaints and escalates issues as appropriate to respective department heads
• Accurately helps build client profiles and accounts by informing accounting of new account information obtained from client calls
• Performs basic dispatch functions as needed such as: coding, calling affiliates, obtaining chauffeur details, and securing and sending new trips
• Responsible for checking all work at the end of shift

Benefits

• Offer Medical, Dental & Vision Coverage
• 401k Plan
• Referral Bonus Program