VIP Associate

Responsibilities

• Develop high potential customer relationships within the specified region/s and vertical into premium VIPs.
• Develop account plans to convert business and product awareness to grow our share of wallet.
• Meet with VIP customers, retaining the most important customers of our business.
• Adhere to budgeting guidelines and make recommendations to qualify & convert the target audience of high potential customers.
• Work collaboratively with and manage successful relationships between HRD VIP group and other internal VIP account managers.
• Collect and record information on customer wallet share, interests and preferences.
• Ensure all relevant intelligence and business information is maintained, protected and accurately recorded within the CRM tool weekly.
• Ensure knowledge of and compliance with all regulatory obligations and company policies in each state.
• Lead or support special projects as assigned by VIP Leadership.

Qualifications

• Love our brand and be an advocate of our values.
• Passionate about the industry and role.
• Superb interpersonal skills, professionalism, leadership skills and critical thinking abilities.
• Proven track record in providing white glove customer service and a background in sportsbook an advantage.
• Ability to obtain and hold industry regulator employee licensing for each responsible jurisdiction within position remit.
• Ability to communicate information clearly and professionally to clients & colleagues.
• Broad knowledge of the sports betting industry.
• Previous experience using a CRM tool such as Salesforce/Oracle/Zendesk etc. and previous experience using Analytical Platforms such as Tableau, Power BI or Amplitude is highly desirable.
• Current Motor Vehicle driver’s license.