Village Hotel Server - Flex

About the role

A position working between 20-29 hours per week (between 1000 - 1559 hours/year). The Server is responsible for coordinating entire table service for guests and communicating with front and back of house personnel to provide a world class dining experience that exceeds guest expectations.

Responsibilities

• Processes guest orders to ensure that all items are prepared properly and on a timely basis.
• Presents, opens, and pours wine when serving guests.
• Observes diners to ensure that guests are satisfied with the food and service, responds to additional requests, and determines when the meal has been completed.
• Total bills and accepts payment or refers guests to supervisors.
• Maintains in-depth knowledge of complete menu and beverages on hand. Up-sells menu items and beverages accordingly.
• Ensures that the required uniform is kept clean, neatly pressed, and in good repair.
• Arrives ready to start work properly attired; full uniform and appropriate foot wear.
• Ensures cutlery, china, and glassware are spotless before setting on tables.
• May assist bus person with stocking, removing, and resetting dishes and silverware between courses and cleaning and resetting vacated tables.
• Ensures all side duties are fully completed prior to the end of the shift as outlined and in readiness for the next meal period.
• To conduct one’s self in accordance with the goals, culture, service standards and fundamental values of Biltmore.
• To maintain a clean working environment, where sanitation, health and safety standards are never compromised.

Requirements

• High school diploma.
• Previous serving experience in a full-service restaurant required.
• The ideal candidate will have had at least six (6) months of related restaurant experience in a fine dining/upscale setting, preferably in a multi-unit resort.
• Demonstrated commitment to delivering world class guest service and anticipating and exceeding guest expectations.
• Excellent guest relation and communications skills are a must; should be comfortable and able to offer warm, sincere, and gracious hospitality to guests.
• Terrific attention to details.
• Ability to multi-task and prioritize in a fast-paced, guest service environment.
• Must be able to work both independently and as part of a team.
• Ability to be proactive, exercise good judgment, and take initiative as appropriate.
• Ability to be professional in both appearance and demeanor in accordance with Biltmore standards.
• Applicants must be at least 18 years of age.

Physical Requirements

• Lift, carry, push and pull 25–50 pounds; lift and carry 25-50 pounds on a large serving tray, above shoulder level, with one hand, bent in reverse 90 degrees.
• Servers will run their own food orders.
• Requires walking or standing to a significant degree.
• Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.
• The employee will work in a restaurant or kitchen environment.
• May often serve in hot interior or exterior areas, and may work double shifts based on business demands.
• Reserve or Flex servers may work more than 20 hours per week based on business demand.