Customer Service– Hotel Reservations (Fully Remote)

About the role

Join our customer service team at a fully remote location. This position involves managing hotel reservations and providing exceptional customer service.

Responsibilities

• Handle incoming calls and emails regarding hotel reservations
• Provide accurate and helpful information about hotel amenities and services
• Process reservations and confirmations
• Respond promptly to customer inquiries and complaints
• Ensure all reservations meet the hotel’s policies and procedures

Requirements

• Excellent communication skills
• Knowledge of hotel reservation systems
• Ability to work independently and manage multiple tasks
• Proficiency in Microsoft Office Suite

Qualifications

• Bachelor's degree in hospitality management, customer service, or related field preferred
• 1-2 years of customer service experience

Skills

• Strong problem-solving abilities
• Attention to detail
• Customer-focused attitude

Benefits

• Flexible working hours
• Professional development opportunities
• Competitive compensation package

Pay

$20 - $25 per hour

Schedule

Full-time, 40 hours per week