Village Hotel Housekeeper - Reserve

Reserve - A flexible, on-call position scheduled based on business needs and operational volume. Reserve employees typically work anywhere from 40-999 hours per year, depending on demand.

Pay

The starting pay range for this position begins at $16.32/hour and is based on the level of qualifications and relevant experience above the minimum requirements.

Schedule

Schedule may vary, but is generally 8am-4pm with holidays and weekends required.

Responsibilities

• Upkeep and presentation of rooms and other locations as assigned
• Dusting, vacuuming, polishing furniture, and sanitizing bathrooms
• Responsibility for amenity replenishments
• Deep cleaning projects and/or floor care within areas as required
• Accept and complete daily assignments while maintaining proper time management skills and exceptional performance
• Proper storage, replacement, and placement of guest room amenities and linens
• Make up beds in guest rooms following standards; dust and vacuum guest rooms
• Proper storage and usage of cleaning chemicals maintaining safety measures
• Cleaning and sanitizing of guest bathrooms, mirrors, and windows, using proper chemicals
• Emptying trash and disposing of properly
• Stocking and cleaning housekeeping cart
• Deep cleaning the rooms as necessary
• Offer general assistance and support for the department, leadership, and the company
• Respond appropriately to guest requests

Requirements

• Previous experience in housekeeping and/or custodial, janitorial, or related field strongly preferred
• Knowledge of hotel housekeeping and/or rooms operations preferred
• Commitment to delivering world-class guest service and anticipating guest needs
• Knowledge of proper chemical handling and cleaning techniques helpful
• Proven ability to multi-task effectively, work as part of a team and under deadlines, and exercise good judgment
• Must be able to prioritize
• Excellent attention to detail is a must
• Ability to be proactive and take initiative as appropriate
• Solid communication skills
• Ability to operate/use small commercial cleaning equipment

Physical Requirements

• Able to lift, push, pull, and carry up to 75 pounds frequently and up to 100 pounds occasionally (with assistance)
• Endure various physical movements throughout the work area; must be able to kneel, stoop, bend, reach overhead and below
• Ability to stand/walk for extended periods of time throughout the shift; may occasionally work in locations where the ability to climb ladders or stairs would be required

Benefits

• Access to Biltmore's on-site health clinic, wellness programs, and health fairs for all employees
• Year-round access to the estate gardens and grounds and 40% off estate retail & dining
• And much more!