Housekeeper - Hotel/Hospitality

WaterWalk Hospitality is a dynamic and rapidly growing hotel management company with a portfolio of hotels across various states, each offering unique guest experiences. WaterWalk Extended Stay by Wyndham brings an innovative approach to the extended stay hotel segment, offering both traditional extended stay suites as well as unfurnished suite options for longer stay lengths.

About the role

The Hotel Housekeeper is responsible for cleaning guest rooms and common areas, replenishing amenities, and ensuring the highest standards of cleanliness and guest satisfaction. This role requires strong attention to detail, the ability to work independently, and a commitment to providing excellent service.

Responsibilities

• Clean and sanitize guest rooms according to the hotel's standards, including making beds, cleaning bathrooms, dusting, vacuuming, and replenishing amenities.
• Ensure all rooms are properly stocked with necessary supplies such as towels, toiletries, and coffee/tea supplies.
• Report any maintenance issues or damages to the appropriate department for prompt resolution.
• Clean and maintain common areas of the hotel, including hallways, lobbies, elevators, and public restrooms.
• Ensure common areas are always tidy, clean, and welcoming to guests.
• Collect, sort, and transport linens and towels to the laundry area.
• Ensure an adequate supply of clean linens and towels is always available.
• Respond to guest requests and inquiries promptly and courteously.
• Provide assistance to guests as needed to enhance their stay.
• Follow all safety and sanitation policies and procedures.
• Use cleaning chemicals and equipment safely and according to instructions.
• Collaborate with other housekeeping team members to ensure all rooms and common areas are cleaned in a timely manner.
• Assist with special cleaning projects as assigned by the housekeeping supervisor.

Qualifications

• Previous housekeeping experience in a hotel or similar environment is preferred.
• Strong attention to detail and organizational skills.
• Ability to work independently and manage time effectively.
• Excellent communication and customer service skills.
• Ability to perform physical tasks, including lifting, bending, and standing for extended periods.
• Knowledge of cleaning chemicals and equipment is a plus.