View Open YMCA of the USA positions

Director, Compliance & Enterprise Risk Management (ERM) - National Office (Remote)

Job Summary: The Director, Compliance & Enterprise Risk Management (ERM) is responsible for overseeing the development and implementation of policies and procedures to ensure compliance with legal and regulatory requirements. This role also manages risk assessments and mitigation strategies across all operations.

• Oversee the development and implementation of policies and procedures to ensure compliance with legal and regulatory requirements.
• Manage risk assessments and mitigation strategies across all operations.
• Ensure adherence to internal controls and audit findings.
• Collaborate with senior leadership to develop and implement risk management strategies.

Specialist, YESS Customer Experience - National Office (Remote)

Job Summary: The Specialist, YESS Customer Experience is responsible for enhancing customer satisfaction through effective communication and service delivery. This role focuses on improving the overall customer experience in the YESS program.

• Enhance customer satisfaction through effective communication and service delivery.
• Improve the overall customer experience in the YESS program.
• Work closely with program participants to understand their needs and provide appropriate support.
• Conduct regular feedback sessions with participants and staff to identify areas for improvement.