Vietnamese Team Lead

Key Responsibilities

• Quality monitoring: Spot-check Vietnamese items, identify quality issues, provide ongoing feedback through DMs, and escalate recurring or critical issues.
• Trainer and QA communication: Update trainers and QAs on Discord about new item guidelines, project changes, workflow updates, and quality expectations.
• Question handling: Respond to trainer/QA questions clearly and promptly, especially around Vietnamese wording, tone, register, translation fidelity, cultural context, diacritics, regional usage, and edge cases.
• Trainer/QA activation management: DM contributors who are inactive or not working, encourage activation, track follow-ups, and flag availability issues when needed.
• Documentation: Create and maintain Vietnamese project documentation, including style guides, trackers, FAQs, quality notes, examples, honeypots, and onboarding materials.
• Onboarding and training: Schedule and run onboarding/training calls with trainers and QAs to explain project expectations, workflows, rubrics, quality standards, and Vietnamese-specific style requirements.
• Quality alignment: Ensure all trainers and QAs apply Vietnamese language guidelines consistently and understand updates as projects evolve.
• Process improvement: Identify recurring quality gaps, propose workflow improvements, and help build scalable QA processes for Vietnamese-language projects.

Requirements

• Bachelor’s or Master’s degree in Vietnamese, Linguistics, Translation, Communications, Journalism, English, Education, Quality Assurance, or a relevant domain/related field.
• Native or near-native Vietnamese proficiency with strong reading and writing skills.
• Strong grasp of the English language to follow project guidelines, communicate with teams, and provide clear feedback in English.
• 3+ years of professional experience in Vietnamese writing, editing, translation, localization, content QA, AI training, education, annotation, or related language-review workflows.
• Strong understanding of Vietnamese grammar, spelling conventions, punctuation, tone markers, diacritics, register, formal/informal usage, and cultural context.
• Ability to evaluate Vietnamese content against detailed rubrics and identify issues such as mistranslation, literal phrasing, unnatural tone, incorrect diacritics, hallucinated claims, ambiguity, or inconsistent terminology.
• Experience leading or supporting remote teams of trainers, annotators, reviewers, editors, or QAs is strongly preferred.
• Comfortable working in fast-moving remote environments using tools such as Discord, Google Sheets, Google Docs, trackers, dashboards, and project management systems.
• Highly detail-oriented and organized, with the ability to maintain style guides, FAQs, trackers, onboarding materials, honeypots, and other quality documentation.
• Experience with AI training, data annotation, large language models, prompt/response evaluation, or rubric-based LLM QA is a strong plus.