Vietnamese Speaking Medical Receptionist

About the role

We are seeking a dynamic, motivated, and passionate individual to join our healthcare team as a Consulting Vietnamese Speaking Medical Receptionist. This unique role is ideal for someone who is bilingual in English and Vietnamese, has a background in healthcare, and is proficient in electronic medical records (EMR) software. The successful candidate will be the first point of contact for our Vietnamese-speaking patients, providing exceptional customer service and ensuring seamless communication between patients and healthcare providers. This position offers a competitive salary and benefits package, and provides an opportunity to make a real difference in the lives of our patients.

Why join us?

• Medical, Dental and Vision Insurance
• 401k w/ Match
• PTO
• Holiday Pay
• Sick Pay
• Monday-Friday 8:30A-5PM Schedule

Responsibilities

• Greet patients warmly and ensure their comfort throughout their visit.
• Handle incoming calls and emails, scheduling appointments, and managing patient inquiries in a professional and timely manner.
• Utilize EMR software to accurately input patient information and medical histories, and to track patient interactions.
• Provide interpretation services between patients and healthcare providers, ensuring clear and accurate communication.
• Maintain patient confidentiality in accordance with HIPAA guidelines.
• Collaborate with healthcare team to ensure smooth patient flow and efficient operations.
• Assist with patient education, providing information and resources in Vietnamese as needed.
• Perform other administrative duties as assigned, such as billing, filing, and maintaining office supplies.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree in healthcare administration or related field preferred.
• Minimum two years of experience in a medical receptionist role or similar; experience in a healthcare setting is strongly preferred.
• Fluent in both English and Vietnamese, with excellent verbal and written communication skills.
• Proficiency in electronic medical records (EMR) software is required.
• Strong customer service skills, with a demonstrated ability to interact with patients in a compassionate and respectful manner.
• Excellent organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Knowledge of medical terminology and healthcare procedures is a plus.
• Must have a professional demeanor and a positive attitude.
• Must be able to handle sensitive information with absolute confidentiality.

Pay

$22 - $25 per hour