Video Teller Specialist Pay Starting at
JOB REQUIREMENTS
Video Teller Specialists act as the Bank's personal representative with its customers by building strong relationships between the customer and the Bank. They enhance the customer’s experience by providing exceptional, professional, and consistent service using the Teller Now video system.
Tellers in the Video Center support and demonstrate our customer service standards, are professional and friendly at all times, and are willing to work flexible work shifts, primarily evenings and weekends to accommodate the extended operating hours and business needs of the Teller Video Center.
Serves the customer in a professional, courteous, efficient manner through prompt handling of all teller functions and demonstrates our customer service standards with both internal and external customers.
Answers questions from prospects or customers and maintains good customer relations; directs customers to proper employees for answers to more complex problems and inquiries.
Works independently and utilizes effective problem-solving skills to resolve issues; effectively uses position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments, and overrides.
Solves complex and non-routine inquiries concerning bank policy and operating procedures; researches and solves customer’s problems as time permits, referring more difficult situations to the branch staff or...
Qualifications
High School Diploma/GED Equivalent
High School Diploma/GED
Skills
- Exceptional customer service skills
- Proficiency with Teller Now video system
- Effective problem-solving abilities
- Flexibility to work evenings and weekends