Video Teller Manager

Duties & Responsibilities

• Lead a high-performing team dedicated to delivering exceptional service through CommunityAmerica’s video teller channel.
• Play a key role in shaping the member experience, driving operational excellence, and supporting the credit union’s retail strategy.
• Team Leadership & Development - Hire, coach, and inspire a high-performing team. Share meaningful feedback, support employees’ growth, and empower them to reach their goals.
• Sales & Service Excellence - Champion a consultative sales culture that delivers personalized financial solutions. Guide your team in identifying Member needs and offering solutions that support their financial goals.
• Member Relationship - Resolve complex Member situations with empathy and professionalism.
• Performance Optimization - Monitor video teller channel performance metrics and implement strategies that enhance employee performance, service delivery, efficiency, and member satisfaction.
• Product Expertise & Training - Maintain deep knowledge of all credit union products and services. Ensure your team is well-trained and confident in presenting solutions to all Members.

Requirements

• Bachelor’s degree in a related field or equivalent experience
• 4+ years of leadership experience (financial or retail preferred)
• Proven ability to lead, coach, and develop teams
• Strong consultative sales and relationship-building skills
• Advanced problem-solving and conflict resolution abilities
• Deep understanding of financial products and regulatory standards
• Excellent communication and time management skills
• High level of confidentiality and professionalism
• Passion for community engagement and brand representation
• Ability to thrive in a fast-paced, team-oriented environment