Account Manager

Position Overview

We’re looking for a relationship-driven Account Manager to own and protect our Illinois client base. This role is purpose-built for someone who thrives on deepening existing relationships and helping customers protect their facilities and people.

Key Responsibilities

• Own the full renewal lifecycle for majority of Illinois accounts, from proactive outreach 90+ days out through signed contracts, to hit retention targets
• Maintain an accurate renewal pipeline in CRM; negotiating terms and pricing in alignment with WGC’s guidelines
• Serve as the primary point of contact for Illinois customers; building trusted relationships with key facility managers, property managers, and operations leads through regular, proactive communication, periodic site visits, attendance at local conferences, and relationship driving activities.
• Send post-season account reviews to assess satisfaction and evolving needs; address service issues quickly in partnership with operations
• Identify and present upsell opportunities within existing accounts (e.g., fecal remediation, netting, laser deterrents); partnering with Account Executives on larger expansion opportunities and track all activity in CRM
• Collaborate cross-functionally with operations, billing, and marketing teams; participate in weekly sales and account reviews and share client insights with leadership

Required Qualifications

• Experience & Skills:
  • 3–5 years of account management, customer success, or renewals experience in a B2B service environment
  • Demonstrated track record of meeting or exceeding renewal and retention targets
  • Strong consultative communication skills, able to listen, identify needs, and present solutions clearly
  • Experience managing a multi-account portfolio with overlapping contract timelines
  • Comfortable using CRM systems to manage pipelines and activity (Zoho experience preferred)
  • Proficient in Microsoft Office and standard business technology tools
• Personal Attributes:
  • Relationship-first mindset with a genuine interest in client success
  • Highly organized with strong attention to detail and timeline management
  • Proactive communicator. You follow up before clients have to ask
  • Calm under pressure with strong problem-solving skills
  • Team player who collaborates across departments to get things done
  • Adaptable and comfortable working in a growing, entrepreneurial environment

Preferred Qualifications

• Experience in bird control, pest control, facility services, property management, or related service industries
• Familiarity with commercial property operations and maintenance environments
• Valid driver’s license and reliable transportation (Illinois territory visits required)

What We Offer

• Compensation & Benefits:
  • Base Salary: $55,000–$65,000 (depending on experience)
  • Renewal Bonus: Performance-based bonus tied to retention rate and upsell revenue
  • Vehicle Reimbursement or company vehicle provided for work travel
  • Technology: Company phone and laptop provided
  • Benefits Package: Health insurance, 401(k), PTO
• Growth & Development:
  • Clear growth path to Senior Account Manager or Sales leadership as the company expands
  • Mentorship from experienced sales leaders and industry experts
  • Opportunity to grow with an expanding national company
  • Exposure to diverse industries including commercial real estate, agriculture, municipalities, and more

To Apply

To apply, please submit your resume and cover letter to [email protected]