Video Teller

About the role

The Interactive Services MSR at Park Community Credit Union provides essential support to members by handling financial transactions and inquiries through remote service channels. This role involves assisting members with various financial needs, processing transactions accurately, maintaining up-to-date knowledge of products and services, and ensuring compliance with credit union policies.

Responsibilities

• Receive and process member financial transactions, including deposits, withdrawals, and loan payments; transfer amounts from member accounts as directed.
• Post transactions to member accounts and maintain member records.
• Utilize the Interactive Teller Machines (ITM) to welcome members and provide routine information concerning accounts and services; direct members to branch staff for specific transactions or services unable to be performed by the ITM.
• Communicate clear instructions to ensure ease of use, accuracy, and efficiency with all transactions.
• Stay updated on ITM technology and delivery methods as they evolve.
• Achieve individual goals and assist in reaching established department goals.
• Engage in conversations with members on Park’s products and services, when applicable.
• Inform manager of issues that arise with the ITM when serving members.
• Perform other duties as assigned.

Performance Measurements

• Provide friendly, professional, and accurate service and support to all members and coworkers.
• Engage in conversations with members on Park’s products/services, focusing on meeting the member’s financial needs.
• Ensure clear communication through the Interactive Teller Machines for ease of use for members.
• Follow credit union’s Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity, and currency transaction reports timely and without error.
• Maintain a professional work environment, promote teamwork, build respect among coworkers, and present a businesslike appearance.
• Follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately.

Knowledge and Skills

• Experience: One year to three years of similar or related experience.
• Education: A high school education or GED.
• Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job.
• Other Skills: Excellent verbal communication skills.

Physical Requirements

• Frequent sitting, standing, and walking short distances.
• Frequent use of hands and fingers to count currency and handle, manipulate, and feel objects, documents, and office tools and equipment.
• Reading, writing, listening, speaking, and using personal computers, copiers, telephones, and other office equipment and software throughout the work day.
• Sometimes stooping, bending, squatting, and reaching overhead with hands and arms.
• Occasionally lifting and/or moving up to 15 pounds and on occasion lifting and/or moving up to 25 pounds.

Company Description

Park Community is Kentucky’s largest Community Development Financial Institution (CDFI) Credit Union. Owned by members and focused on empowering communities, fueling dreams, and fostering belonging, the organization is committed to financial inclusion and serving underserved communities to create thriving environments.

Park Community Credit Union is an Equal Opportunity Employer/VETERANS/DISABLED.