Video Teleconference (VTC) Administrator – Level 2

SOC Analyst (Security Monitoring)

• Monitor and analyze security events in real-time.
• Respond to alerts and investigate potential threats.
• Document findings and provide recommendations for improvement.

Systems Administrator (Tier 2/3 Support)

• Provide Tier 2 and Tier 3 support for IT systems.
• Diagnose and resolve complex technical issues.
• Implement and maintain system configurations and patches.

Service Desk Analyst

• Handle incoming customer service requests and inquiries.
• Coordinate with internal teams to resolve issues.
• Train users on new software and hardware solutions.

Program Manager

• Develop and manage project plans and timelines.
• Oversee team performance and resource allocation.
• Ensure compliance with organizational policies and procedures.

Outreach and Engagement Program Manager

• Plan and execute outreach and engagement initiatives.
• Collaborate with stakeholders to develop strategic programs.
• Evaluate program effectiveness and make adjustments as needed.