Video Technician

About the role

The Video Technician is a hybrid Operations and Production role responsible for advanced video equipment preparation, quality control, and maintenance within the warehouse, while also serving as a lead technician & operator on live productions.

Responsibilities

• Video Warehouse Operations & Equipment Preparation (Approx. 50%)
  • Pull, prepare, configure, and QC video equipment per project pull sheets and technical specifications
  • Perform detailed quality control on: LED panels and modules, LED processors, cameras, video switchers, projection systems, routers, converters, playback systems, fiber, SDI, HDMI, CAT6, and power cabling
  • Build and test LED walls including tile QC, module swaps, alignment checks, and signal verification
  • Configure processors and basic system settings under department standards
  • Diagnose signal flow issues and troubleshoot faulty cables or connectors
  • Build and repair SDI, CAT6, and video cable assemblies
  • Document gear issues and escalate advanced repairs as needed and work with outside vendors to complete repairs
  • Maintain accurate scanning, tracking, and documentation within Flex Rental Solutions
  • Ensure all equipment is labeled, staged, packed, and transport ready load and unload trucks safely
• Live Event Execution & Crew Leadership (Approx. 50%)
  • Serve as Video Technician onsite, leading small video crews as assigned
  • Build and deploy LED walls, projection systems, camera packages, and switching systems
  • Run, label, terminate, and test video, fiber, and data cabling onsite
  • Lead video load-in and load-out workflows under TD supervision
  • Operate video switchers, playback systems, or camera shading as assigned
  • Aid with camera builds, signal routing, and system configuration
  • Perform onsite troubleshooting of signal, routing, LED, or projection issues
  • Provide clear communication to the TD and Production leadership regarding system status and risks
• Technical Director Support
  • Under the direction of a Technical Director, assist with system configuration and signal routing strategy
  • Support camera switching and show calling execution
  • Help identify system risks and recommend solutions
  • Support troubleshooting of advanced signal flow or networking issues
• Cross Department & Operational Support
  • Collaborate with Audio, Lighting, and Rigging teams for integrated system deployment
  • Assist Warehouse Specialist - Video during peak prep cycles
  • Support Drivers and Logistics during gear staging and return
  • Participate in departmental meetings and safety initiatives
  • Maintain shop cleanliness, organization, and documentation standards

Qualifications

• High school diploma or GED required
• Minimum 3 years of professional experience in video production, AV systems, or live event environments
• Experience with LED wall systems, video switching, and signal flow required
• Working knowledge of Novastar, Brompton, Blackmagic, ATEM, Analog Way, Christie, Epson, or similar systems preferred
• Experience in both warehouse prep and onsite execution is strongly preferred
• Flex Rental Solutions experience is preferred
• Strong understanding of video signal flow and system integration
• Excellent troubleshooting and problem-solving skills
• Ability to build, configure, and troubleshoot LED and projection systems
• Excellent mechanical and technical aptitude
• Ability to lead small crews onsite without formal supervisory authority
• Strong organizational and documentation accuracy
• Ability to stay focused and maintain composure in stressful or time-sensitive situations
• Proficiency with Microsoft Office (Outlook, Excel, Word)
• Ability to learn Flex or similar systems
• Ability to adapt to changing operational needs with a proactive, solutions-oriented approach
• Occasional periods of sitting with frequent periods of standing, walking, bending, reaching, climbing and balancing
• Lifting: Must be able to lift, carry and exert force up to 75 pounds occasionally
• Vision & Hearing: Must be able to distinguish colors, use close vision for computer screens/documents, use distance vision and have the ability to judge depth perception and spatial awareness for safety precautions. Must be able to hear sufficiently to understand and comprehend individual conversations and listen for potential safety precautions
• Noise: The noise levels in the work environment are usually moderate with standard business office equipment and may increase to occasional loud noise levels with large production gear or equipment moves

Skills

• Strong understanding of video signal flow and system integration
• Excellent troubleshooting and problem-solving skills
• Ability to build, configure, and troubleshoot LED and projection systems
• Excellent mechanical and technical aptitude
• Ability to lead small crews onsite without formal supervisory authority
• Strong organizational and documentation accuracy
• Ability to stay focused and maintain composure in stressful or time-sensitive situations
• Proficiency with Microsoft Office (Outlook, Excel, Word)
• Ability to learn Flex or similar systems
• Ability to adapt to changing operational needs with a proactive, solutions-oriented approach

Benefits

• Competitive Salary
• Medical, Dental, Vision, Voluntary & Additional Life Insurance, Critical Illness, Accident, and Short-Term Disability Insurance
• Generous Paid Time Off including Sick, Vacation, and Holiday Shutdown
• 401K & Profit Sharing
• Monthly Business Expense Stipend(s)