Video Monitoring Specialist - Graves Shift

About Becklar

Becklar delivers the industry's only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most. Headquartered in Ogden, Utah, Becklar is one of the nation's largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.

What You'll Do

• Process video alarm signals quickly, accurately and professionally
• Provide a high level of detail through the ticketing process
• Learn and use new software to complete multiple tasks

Requirements

• 1+ year of customer service experience strongly preferred
• Strong attention to detail is a must
• Must be able to type, write, and speak English
• Must be able to use technology efficiently for an extended amount of time
• Minimum of 16 working hours per week
• Shift (10pm-7am) but we are flexible with start and end times

Preferred Experience (but Not Required)

• 1 Year of phone customer service
• 1 Year of security experience
• Bilingual is a plus
• We are only hiring for Swings (2pm-10pm) or Graves (10pm-6am) but we are flexible on the start and end times

Benefits

• Fully paid, hands-on training - we'll teach you everything you need to know for the job
• Starting pay of $16.50 an hour with the ability to grow with us
• Free mental health assistance for you and your family
• Great 401(k) retirement plan with company match
• Competitive tuition reimbursement and continued learning opportunities
• TONS of growth opportunities
• NO SALES or Surveys, just helping people and protecting property!
• A FUN team, company parties, work-life balance, weekly pay days, and more!
• Comprehensive health benefit plans to support you and your wellbeing
• Inclusive parental leave designed to support all parents and caregivers
• Wellbeing and lifestyle perks to support personal growth, connection, and balance
• Generous PTO so you can recharge, give back, and take care of what matters most