Video Communications Engineer

About the role

The position involves travel to and support at all Advocate Health locations. Key responsibilities include completing assigned tasks, navigating Service Now, engaging senior engineers, facilitating training, identifying process improvements, collaborating on technology solutions, interacting with business partners, and managing video conferencing and digital media services.

Responsibilities

• Completes assigned tasks without supervision.
• Navigate Service Now and complete tickets involving work across multiple applications within SLA intervals.
• Engage senior level engineer as needed.
• Understand procedural documentation and offer process improvement recommendations.
• Facilitate and deliver end-user training to enhance user adoption and proficiency.
• Identify opportunities to streamline and enhance the training process, improving the overall user experience.
• Collaborate with the team in planning and preparing for the execution of technology solutions with minimal supervision and guidance.
• Interact with our business partners and customers to define scope, gather requirements and outcomes as part of a project or initiative with little supervision and guidance.
• Involved as part of a team that includes our vendors and other technical teams in creating an architectural design that can produce a Bill of Materials to provide a budget estimate for our customers.
• Configure dial plans, call policies and service maintenance within Cisco and Polycom UC infrastructures.
• Operate Crestron AV control systems, Cisco and Polycom codec’s, MCU’s, Gatekeepers, B2B Servers and associated AV equipment.
• Participate in designing AV conference room technologies as well as facilitate proper equipment placement to meet the needs of the business.
• Manage the implementation and maintenance of databases and directories associated with video conference services for existing and new users.
• May install or assist vendors with the installation and maintenance of software and hardware systems related to UC technologies.
• Perform various system upgrades and preventative maintenance tasks.
• Maintain a robust knowledge of current, future, and emerging technologies and introduce key stakeholders to the technological capabilities and their application to further the strategic direction of the organization.

  Requirements

  • Bachelor’s Degree in Computer Science or related field (or equivalent knowledge).
  • Minimum of 3 years experience in Video Communications.
  • Strong written and verbal communications.
  • Strong research, analysis, design skills.
  • Strong understanding of infrastructure components and programming requirements for those components.
  • Able to create basic architectural design documentation with some supervision.
  • Able to participate and interact with various teams during solution selection, design sessions.
  • Basic Infrastructure knowledge in key solutions like DNS, DHCP, Network Layer, IP Scheme, VOIP, Server, Storage and virtual technologies.

  Qualifications

  • Physical Requirements: Requires callback support on regular basis, evening and weekend work, ability to lift up to 50 lbs.

  Skills & Abilities

  • Preferred Certification/License/Registration: Microsoft Certified Professional Certification.
  • Preferred Education: BS in Computer Science, IT or related.
  • Preferred Experience: 5 years of video communications experience.

  Benefits

  This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Education Assistance Program

  About Advocate Health

  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. Each employee at the Medical Center has a critical role in delivering the most remarkable patient experience, in every dimension, every time, and understands how he or she contributes to the health system’s vision of achieving that commitment to patients and families. The Unified Communication (UC) Engineer exemplifies the Wake Forest Baptist Medical Center (WFBMC) Values and Code of Conduct. Full alignment with the vision, mission and values of the WFBMC organization are expected in every aspect of this job. To install, operate, program and maintain hardware and software for a variety of telecommunications systems, including audio, radio, microwave and video systems; to research and evaluate available and emerging technologies; to assess telecommunication needs, and recommend system designs to meet department objectives; and to perform related duties as assigned. (This is the full performance level of this class series. Incumbents at this level are expected to know how to operate and troubleshoot all telecommunications systems serviced by the organization.)