Video Communications Engineer

About the role

The position involves travel to and support at all Advocate Health locations. Responsibilities include completing assigned tasks, navigating Service Now, engaging senior engineers, understanding procedural documentation, offering process improvement recommendations, facilitating training, identifying and streamlining training processes, collaborating on technology solutions, interacting with business partners and customers, leading and supervising technology implementations, configuring and maintaining UC infrastructure, managing video conferencing and digital media services, and performing system upgrades and maintenance.

Responsibilities

• Completes Assigned Tasks without supervision
• Navigate Service Now and complete tickets involving work across multiple applications within SLA intervals
• Engage Senior level engineer as needed
• Understand procedural documentation and offer process improvement recommendations
• Facilitate and deliver end-user training to enhance user adoption and proficiency
• Identify opportunities to streamline and enhance the training process, improving the overall user experience
• Collaborates with the team in planning and preparing for the execution of technology solutions with minimal supervision and guidance
• Able to interact with our business partners and customers to define scope, gather requirements and outcomes as part of a project or initiative with little supervision and guidance
• Involved as part of a team that includes our vendors and other technical teams in creating an architectural design that can produce a Bill of Materials to provide a budget estimate for our customers
• Leads and supervises the implementation of new technologies and equipment related to video conferencing, Telehealth and Digital Media services
• Configuring dial plans, call policies and service maintenance within Cisco and Polycom UC infrastructures
• Operation of Crestron AV control systems, Cisco and Polycom codec’s, MCU’s, Gatekeepers, B2B Servers and associated AV equipment
• Participates in designing AV conference room technologies as well as facilitates proper equipment placement to meet the needs of the business
• Manages the implementation and maintenance of databases and directories associated with video conference services for existing and new users
• May install or assist vendors with the installation and maintenance of software and hardware systems related to UC technologies
• Performs various system upgrades and preventative maintenance tasks
• Maintains a robust knowledge of current, future, and emerging technologies and introduces key stakeholders to the technological capabilities and their application to further the strategic direction of the organization

Requirements

• Bachelor’s Degree in Computer Science or related (or equivalent knowledge)
• Minimum of 3 years experience in Video Communications
• Strong written and verbal communications
• Strong research, analysis, design skills
• Strong understanding of infrastructure components and programming requirements for those components
• Able to create basic architectural design documentation with some supervision
• Able to participate and interact with various teams during solution selection, design session
• Basic Infrastructure knowledge in key solutions like DNS, DHCP, Network Layer, IP Scheme, VOIP, Server, Storage and virtual technologies

Qualifications

• Requires callback support on regular basis
• Evening and weekend work
• Ability to lift up to 50 lbs

Skills & Abilities

• Strong written and verbal communications
• Strong research, analysis, design skills
• Strong understanding of infrastructure components and programming requirements for those components
• Able to create basic architectural design documentation with some supervision
• Able to participate and interact with various teams during solution selection, design session
• Basic Infrastructure knowledge in key solutions like DNS, DHCP, Network Layer, IP Scheme, VOIP, Server, Storage and virtual technologies

Benefits

Comprehensive suite of Total Rewards including:

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Education Assistance Program

Pay

$35.50 - $53.25

Schedule

Monday through Friday - 1st Shift, primarily, but may be required to work extended hours during the week and weekends as needed