Victoria 02 (Rio Grande/Laurent) Business Center -Business Center Rep - Part Time

Responsibilities

• Provides superior customer service with etiquette and a positive attitude
• Answers phone calls appropriately; handles customer concerns and complaints
• Researches discrepancies; assists with customer inquiries
• Uses knowledge and suggestive selling techniques to build department / Store sales

Cash Handling / Compliance

• Facilitates all Business Center services
• Applies knowledge of all requirements, policies, and procedures related to MSB and other financial services
• Complies with H-E-B security / confidentiality guidelines
• Conducts transactions on the H-E-B POS System
• Handles large sums of cash; conducts, processes, reconciles transactions in compliance with policies and procedures
• Applies understanding of H-E-B Refund Policy; processes returns; issues rain checks, as applicable
• Applies understanding and urgency of recall processes

Qualifications & Key Requirements

• Age Requirement: 18+
• Work Experience: Experience as a Checker (preferred)
• Knowledge/Skills/Abilities:
  • Ability to handle multiple, concurrent tasks; attention to detail (sometimes during stressful situations)
  • Required Communication skills
  • Required Strong customer service skills
  • Required PC skills, including Outlook (email) and Intranet navigation
  • Required Ability to remain composed in stressful situations
  • Required Able to work in a fast-paced and demanding environment, with attention to detail in precise tasks
  • Required Ability to work with Partners and customers and stay attentive to their needs / concerns
• Education: HS Diploma or GED or equivalent
• Licenses/Certifications: Completion of Alcohol Seller's Training (AST) and Money Service Business (MSB) training

Physical Demands & Working Conditions

• Work in a fast-paced, demanding environment that requires detailed, precision work
• Constantly stand, reach at waist, grasp
• Occasionally walk, reach overhead, reach at shoulders, reach at knees, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to loud noises
• Demonstrate the ability to lift up to 42 lbs, and manage in excess of 50 lbs