Victim Services Specialist

The Victim Services Specialist position is based in the United States and offers part-time remote work. Key responsibilities include:

1. Delivering direct assistance, advocacy, and resource coordination to survivors and families affected by impaired driving incidents.
2. Conducting individual assessments with victims and survivors to identify emotional, practical, and informational needs, providing appropriate crisis intervention, referrals, and ongoing support.
3. Developing and implementing personalized case management plans that may include grief support, counseling referrals, support groups, and assistance with essential needs.
4. Providing victim advocacy by helping individuals understand and exercise their rights while offering guidance through legal, financial, medical, and justice-related processes.
5. Accompanying victims and survivors to court proceedings when needed and providing support throughout related legal processes.
6. Performing community needs assessments to identify service gaps and developing outreach strategies that improve awareness and access to available resources.
7. Recruiting, training, and coordinating volunteers who contribute to victim service initiatives.
8. Maintaining accurate case documentation, statistical records, and required reports while ensuring confidentiality and compliance with organizational standards.
9. Collaborating with internal teams to provide consultation, resources, and additional support for complex victim service needs.

Requirements include:

• Experience in human services, advocacy, or grief support, with a bachelor’s degree in a human services-related field such as social work, psychology, sociology, or criminal justice, or equivalent professional experience.
• A strong understanding of trauma-informed support practices and the ability to provide compassionate assistance to individuals experiencing difficult circumstances.
• Excellent verbal and written communication skills, with the ability to clearly explain information and build trust with diverse audiences.
• Strong organizational skills with the ability to prioritize multiple responsibilities, manage deadlines, and maintain accurate records.
• Ability to work independently while collaborating effectively with internal teams and external community partners.
• Reliable transportation and flexibility to attend court proceedings and community-related activities when required.
• Proficiency with Microsoft Office tools, online data systems, and basic record-keeping processes.
• A commitment to confidentiality, ethical standards, accountability, and service-oriented work.
• A passion for supporting victims and advancing community safety and awareness.

Benefits include:

• Competitive hourly compensation of approximately $25/hour.
• A part-time remote work arrangement (approximately 25 hours per week).
• A retirement plan with employer matching contributions.
• An Employee Assistance Program.
• The opportunity to make a meaningful impact through direct community support and advocacy.
• A flexible work environment with opportunities for independent case management and community engagement.